Leo Zhang
Box Hill
Summary
Detail oriented youth with a sense of strong customer support and office organization skills. Proven ability to manage front desk operations and coordinate appointments effectively, ensuring a positive customer experience.
Overview
5
5
years of professional experience
Work History
Receptionist Assistant
Big Swing Golf Melbourne CBD
Melbourne, VIC
02.2025 - Current
- Managed front desk operations, ensuring smooth customer services
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling for clients, ensuring workflow efficiency.
- Maintained accurate records of customer interactions and transactions.
Youth Tennis Coach
Parkwood Tennis Club
Melbourne, VIC
03.2021 - 11.2023
- Designed and implemented engaging lesson plans for youth of varying skill levels.
- Granted well developed communication skills with customers
- Organized and facilitated in order to prepare for local tournaments, fostering competitive spirit among participants.
- Developed strong connection with students, with an engaging style of approach of coaching
Education
Masters of Education/ Bachelor of Arts
First Year At Monash University
Clayton, VICSkills
- Reception area maintenance
- Maintaining customer support
- Call and queries scheduling
- Office organization
Languages
English
Native or Bilingual
Chinese
Native or Bilingual
Interests
- Gym Workouts
- Martial Arts
- High-Intensity Interval Training
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Enjoy participating in fitness events and overall physical and mental well-being
Timeline
Receptionist Assistant
Big Swing Golf Melbourne CBD
02.2025 - Current
Youth Tennis Coach
Parkwood Tennis Club
03.2021 - 11.2023
Masters of Education/ Bachelor of Arts
First Year At Monash University