Michelle Hoffmann
Stansbury,SA
Summary
Dedicated and adaptable hospitality professional with a proactive attitude, strong work ethic and effective communication skills.
I'm friendly and approachable, with strong troubleshooting and leadership skills. I am committed to delivering exceptional customer service in fast-paced environments.
Overview
18
18
years of professional experience
Work History
PARKS MANAGER
Stansbury Caravan Park
Stansbury, SA
11.2021 - Current
- Oversee operations across two large parks featuring 118 sites, three luxury villas, seven standard villas, and four cabins.
- Manage daily park activities, office functions, and customer account oversight.
- Serve as primary contact for customer inquiries and bookings, enhancing overall satisfaction.
- Support budget development processes while maintaining strict adherence to financial parameters.
- Perform staff rostering and managed performance, focusing on Assistant Manager and cleaning personnel.
- Collaborate with Business Manager to resolve park issues and strategize activities.
- Discovered marketing opportunities and engaged in promotional efforts to elevate visibility.
- Maintain all facilities, ensuring optimal condition of cabins, villas, amenities, and public areas.
ASSISTANT MANAGER
Broken Hill Tourist Park
Broken Hill, NSW
11.2020 - 11.2021
- Managed operations of a large, busy tourist park with 114 sites, 43 cabins, and a 22-room motel.
- Maintained debtors and accounts using NewBooks
- Rostering of approx. 20 staff.
- Sell and implement G’Day Club cards, promotions, tours and packages.
- Attend to after-hour call outs.
- Manage Booking.com and Expedia payments and inquiries.
- Ensure compliance with OH&S policies and COVID hygiene regulations.
- Support a strong financial performance, managing labour costs and maximizing revenue.
- Ensure that grounds and buildings are inspected and maintained.
RESTAURANT / FUNCTIONS MANAGER
The Broken Hill Pub
Broken Hill, NSW
11.2019 - 10.2020
- Sourced and set up of all bar equipment, coffee machine, crockery and cutlery for the opening of the hotel.
- Restaurant Menu designed, Cocktail and Gin Menu.
- Assess staff performance and delivery of product and service quality.
- Recruitment, training and mentoring of staff.
- Marketing the venue through Facebook.
- Assign duties, work stations and responsibilities to staff.
- Roster 20+ Front of House Staff.
- Taking reservations & maintaining reservations and seating plans.
- Conduct stock takes, till reconciliations, open and close the business.
- Planning and organising catering.
CONTRACT RELIEF MANAGEMENT COUPLE – OWN ABN
William Macintosh Motor Lodge
Naracoorte, SA
07.2019 - 11.2019
- Responsible for managing all areas of the 30 room Motel and Restaurant including administration, rostering, reception, housekeeping and maintenance.
- Managed rates, channel manager, check in /check out.
- Managed 3rd party websites, OTA's, especially AOT & LIDO.
- General marketing and promotions of the venue.
- Recruitment, training and mentoring of staff.
- Also managed the bookings and rates for self check in kiosk Motel called Rest Motel.
MOTEL MANAGER
Roxby Downs Motor Inn
Roxby Downs, SA
02.2018 - 02.2019
- Oversee reservations, reception and housekeeping activities of a 52 room Motel.
- Proficient in InnQuest booking system.
- Manage maintenance and compliance work.
- Plan and supervise bar, function and conference activities.
- Managed Booking.com and Expedia payments and inquiries.
- Assess and review customer satisfaction.
- Overseeing accounting and purchasing activities.
- Ensuring compliance with occupational health and safety regulations.
CASUAL F&B ATTENDANT & FRONT OFFICE MOTEL RECEPTION
Tower Hotel
Kalgoorlie, W.A
07.2017 - 02.2018
- Proficient in RMS booking system.
- Manage Booking.com and Expedia payments and inquiries.
- Managed reservations of a 33-room motel.
- Restaurant and function service.
- Introduced and coordinated high tea functions.
BANQUET, CORPORATE, FOOD & BEVERAGE ATTENDANT
Adelaide Oval
Adelaide
09.2016 - 07.2017
- A temp staff member.
- Corporate function setup, breakdown, and service.
MEMBERS BOARDROOM, BANQUET, KIOSK, F&B & BARISTA
O’Brien Group
Wayville
09.2016 - 07.2017
- A temp staff member was assigned for a multitude of duties.
- Barista, crafting high-quality espresso drinks.
- Food handling and managing inventory.
- Corporate function setup, breakdown, and service.
FOOD & BEVERAGE ATTENDANT, CORPORATE BOARDROOM, BARISTA
Pinnacle People
06.2016 - 07.2017
- Temp staff member assigned for a multitude of positions across Adelaide.
- Barista at corporate events, corporate receptionist, cafe asssistant, Adelaide Entertainment Centre function server, fine dining restaurant server to name a few.
BISTRO / FUNCTIONS MANAGER
The Goody Hotel
Goodwood, SA
02.2014 - 06.2016
- Planning, organising and delivering on-site events and functions.
- Identify staff training needs and provide recommendations.
- Address customer complaints and issues with a sense of urgency and follow through to resolution.
- Manage labour costs in relation to overtime and productivity and taking a hands-on approach to managing the restaurant.
- Ensure all staff members are provided with the correct information and tools to succeed in their roles.
- Assigned duties, work stations and responsibilities to staff and directed their performances.
- Current First Aid, RSA and Gaming Manager Badge.
RESTAURANT/FUNCTIONS MANAGER
Boho Bar & The Oxford Hotel
Parkside / North Adelaide, SA
04.2012 - 02.2014
- Company Overview: Saturno Group
- Responsible for opening and closing the Hotel, banking, ATM, stocktakes, rostering and end of month procedures using H&L.
- First Aid, RSA and Gaming Manager Badge.
- Directly supervise and delegate tasks to other Food and Beverage staff.
- Responsible for setting up and breaking down functions, and driving the growth of restaurant and function sales.
- Assigned duties, work stations and responsibilities to staff and directed their performances.
MANAGEMENT COUPLE
Innamincka Hotel
Innamincka, SA
04.2007 - 02.2012
- Company Overview: www.theoutbackloop.com.au
- Management of 26 rooms, 2 bars and 2 restaurants.
- Front office management, reconciliation of daily takings and accounts payable and receivable.
- Recruiting, development and training of full time transitional staff.
- Building of effective relationships and liaising with suppliers, tour operators and guests.
- Planning and organising food and beverage services to meet function and other event requirements.
- Regularly updated product selection and displays in souvenir shop to maximise sales and generate interest.
- Staff rostering for all departments.
- Contributed and implemented marketing strategies resulting in 3 Gold medals in 'Culture and Heritage' over 3 consecutive years 2009 - 2011 at the SA Tourism awards.
- Menu concept development and overseeing food standards and presentation resulting in the Innamincka Hotel winning a Silver medal for 'Tourism Restaurant and Catering Services' at the 2011 SA Tourism awards.
- Capitalising on food trends and featuring popular menu items.
- Ensure compliance with OH&S and hygiene regulations resulting in consistently achieving outstanding SA Health Department reports.
- Sound knowledge of Word, Outlook, H&L and RMS software systems.
- Planned and designed policies and procedures for Risk Management and OH&S.
- Holder of current RSA SA.
- Hands on management in all departments to ensure effective standards and productivity were achieved.
- Covered all departments during staff shortages including chefs (breakfast and lunch) and housekeeping.
Skills
- Park & hotel management
- Budget management
- Staff training
- Regulatory compliance
- Revenue maximization
- Social media marketing
- Customer service
- Event planning
- Conflict resolution
- Visitor services
- Park promotion
- Multitasking
- Staff rostering
- Problem solving
- Quality control management
Languages
German
Professional
Timeline
PARKS MANAGER
Stansbury Caravan Park
11.2021 - Current
ASSISTANT MANAGER
Broken Hill Tourist Park
11.2020 - 11.2021
RESTAURANT / FUNCTIONS MANAGER
The Broken Hill Pub
11.2019 - 10.2020
CONTRACT RELIEF MANAGEMENT COUPLE – OWN ABN
William Macintosh Motor Lodge
07.2019 - 11.2019
MOTEL MANAGER
Roxby Downs Motor Inn
02.2018 - 02.2019
CASUAL F&B ATTENDANT & FRONT OFFICE MOTEL RECEPTION
Tower Hotel
07.2017 - 02.2018
BANQUET, CORPORATE, FOOD & BEVERAGE ATTENDANT
Adelaide Oval
09.2016 - 07.2017
MEMBERS BOARDROOM, BANQUET, KIOSK, F&B & BARISTA
O’Brien Group
09.2016 - 07.2017
FOOD & BEVERAGE ATTENDANT, CORPORATE BOARDROOM, BARISTA
Pinnacle People
06.2016 - 07.2017
BISTRO / FUNCTIONS MANAGER
The Goody Hotel
02.2014 - 06.2016
RESTAURANT/FUNCTIONS MANAGER
Boho Bar & The Oxford Hotel
04.2012 - 02.2014
MANAGEMENT COUPLE
Innamincka Hotel
04.2007 - 02.2012
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