Leon Du
HERSTON,QLD
Summary
Familiar with following security standards, advocating for student resources and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Accurately and efficiently updates logs and reports. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service
Unilodge
HERSTON, QLD
11.2023 - Current
- Greeted guests and provided exceptional customer service.
- Managed customer service inquiries, complaints, escalations.
- Provided excellent customer service to patrons.
- Provided customer service in a professional manner.
Residential Advisor
Unilodge
HERSTON, QLD
07.2023 - Current
- Developed and implemented community engagement programs to foster a supportive living environment for residents.
- Organized social activities that promoted community building among residents.
- Maintained detailed records of resident interactions, incidents, and program attendance.
- Provided guidance and support to students in a residential setting.
- Interfaced with residents to address and resolve complaints or grievances.
- Monitored fire safety equipment, including smoke alarms, fire extinguishers, and emergency exits.
- Assisted in the management of room assignments and move- and -out processes to ensure smooth transitions.
- Communicated with staff to resolve problems with individual students.
- Answered telephones and routed calls or delivered messages.
Education
Bachelor of Podiatry (Honours) - Podiatry
Queensland University of Technology
Brisbane, QLD11-2026
Bachelor of Rehabilitation Therapy Technology - Rehabilitation
Nanjing University of Chinese Medicine
Nanjing, China09-2021
Skills
- Patient care
- Client assessment
- Critical thinking
- Case management
- Effective communication
- Team collaboration
- First aid and CPR
- Customer service
- Patient education
- Mental health first aid
Affiliations
- Traveling, video shooting
- Video editing
- Body Building
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Accomplishments
- Healthia Second-Year Podiatry Prize for the 2024 academic year
- Unilodge 'On The Spot' Awards, March 2024
- Unilodge 'On The Spot' Awards, January 2025
- Unilodge 'On The Spot' Awards, April 2025
Certification
- CPR and first aid
- Mental Health First Aid
- Response to sexual disclosure
- Student leader
- Fire Warden
Timeline
Customer Service
Unilodge
11.2023 - Current
Residential Advisor
Unilodge
07.2023 - Current
Bachelor of Podiatry (Honours) - Podiatry
Queensland University of Technology
Bachelor of Rehabilitation Therapy Technology - Rehabilitation
Nanjing University of Chinese Medicine
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