Leon Farrell
MacLeay Island,Brisbane
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 1 year of experience in bookings.
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
12
12
years of professional experience
2
2
Certification
Work History
Booking Agent
Tony
- Increased client bookings by establishing strong relationships with talent agencies and venues.
- Streamlined booking processes for increased efficiency and reduced turnaround time.
- Negotiated competitive rates for clients, securing cost-effective contracts and maximizing profits.
- Expanded the agency''s roster by consistently scouting new talent and identifying potential partnership opportunities.
retail, floor, register
Spar MacLeay Island
01.2019
- Enhanced customer satisfaction by providing efficient and accurate register transactions.
- Managed cash drawer, ensuring proper handling and balancing at the end of each shift.
- Assisted in inventory management by accurately scanning merchandise and updating stock records.
- Promoted store loyalty programs, resulting in increased customer retention and repeat business.
apprentice chef
Club MacLeay
01.2018
- Enhanced dining experience by preparing visually appealing and delicious dishes for customers.
- Improved kitchen efficiency with effective time management and prioritization of tasks.
- Collaborated with senior chefs to develop innovative menu items, attracting new clientele.
- Maintained a clean and sanitary work environment, adhering to strict health and safety guidelines.
Catering
Randall Speechley
01.2014
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Bartender All Rounder
Australian And New Zealand Venue Co
08.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Cook
Mandy
01.2019 - 09.2019
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
retail, floor, register
Five-Star MacLeay Island
01.2014 - 01.2017
- Managed cash drawer, ensuring proper handling and balancing at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate register transactions.
waiter
Our Place on MacLeay (Fay Lindsay)
01.2012 - 01.2013
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
Alexandra Hills TAFE
01.2024
Certificate III - Hospitality
TAFE Queensland
Brisbane, QLD09.2021
Victoria Point State High School
12.2018
Certificate III - Business Administration And Management
Busy At Work
Brisbane, QLD11.2018
MacLeay Island State School
12.2013
Skills
- Schedule Creation
- Career Advising
- Career Counseling
- Interpersonal Awareness
- Customer Service
- Industry knowledge
- Problem-solving abilities
- Multitasking capabilities
- Critical Thinking
- Team Leadership
- Staff Training
Certification
BSB30115 Certificate 111 in Business, 2890
SIT30616 Certificate 111 in hospitality
subjects
- BSBCMM301 process customer complaints
- BSBCUS301 deliver and monitor a service to customers
- BSBDIV301 work effectively with diversity
- BSBFLM312 contribute to team effectiveness
- BSBINM301 organise work place information
- BSBPRO301 recommend products and services
- BSBWHS302 apply knowledge of WHS legislation
- BSBWOR301 organise personal work priorities and development
- SIRRFSA001 handle food safely in a retail environment
- SIRXCOM001 communicate in a workplace to support team and customer outcomes
- SIRXRSK001 identify and respond to security risks
- SIRXSLS001 sell to a retail customer
references
- Randall Speechley, 0404386548
- Fay and Ian Lindsay, 3409 5407
- Pam and Phil - Club MacLeay, 3409 5364
- Andy – Spar, 3409 4477
- Perry - Five Star, 3409 5408
- NIkki lawrance VM- clevland sands hotel,0413423647
hobbies and interests
- Cooking
- Boating
- Martial arts
Timeline
Bartender All Rounder
Australian And New Zealand Venue Co
08.2022 - Current
Cook
Mandy
01.2019 - 09.2019
retail, floor, register
Spar MacLeay Island
01.2019
apprentice chef
Club MacLeay
01.2018
Catering
Randall Speechley
01.2014
retail, floor, register
Five-Star MacLeay Island
01.2014 - 01.2017
waiter
Our Place on MacLeay (Fay Lindsay)
01.2012 - 01.2013
Booking Agent
Tony
Alexandra Hills TAFE
Certificate III - Hospitality
TAFE Queensland
Victoria Point State High School
Certificate III - Business Administration And Management
Busy At Work
MacLeay Island State School
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