Leon Massey
St Clair,NSW
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Highly motivated individual with proven track record of influencing decision-makers and devising successful strategies to successfully and consistently close sales. Strong communication and interpersonal skills with robust background in customer relationship management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
State Account Manager Wholesale
Dynaweld Industrial Supplies Pty Ltd
06.2022 - Current
- Establish strong relationships with 250+ major accounts and key decision-makers to increase sales in Sydney metro and regional territories.
- Work diligently to resolve unique complaints, promoting loyalty, and enhancing business operations.
- Execute proven strategies to consistently hit and exceed monthly sales targets and achieve company goals.
- Build lasting relationships with clients through outstanding customer service interactions.
- Successfully wholesale 80% B2B and 20% B2C through a robust distribution channel developed over 50+ years.
- Manage logistics for industry trade show set ups to engage attendees, resulting in increased end user brand awareness and product exposure.
- Maintain central database of key contacts, risk ratings, financial impact and key issues using CRM software.
- Assist with developing new marketing strategies including but not limited to POS and EDM.
Store Manager
Sydney Tools Pty Ltd
12.2017 - 06.2022
- Supervised daily operations and sales functions to maximise revenue, customer satisfaction, and employee productivity at multiple Sydney Tools branches across the Sydney metro region.
- Managed store employees and warehouse staff successfully in fast-paced environment through proactive communication.
- Assisted with the opening of new Sydney and interstate branches which included: store relocation/expansion, staff training, development of store floor plans and merchandising requirements to ensure smooth operation upon store launch.
- Achieved sales targets on set KPIs on a weekly basis including a focus on P & L.
- Cultivated strong, value- added relationships with customers and drove business development by delivering extensive product and technical knowledge.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Developed and maintained store merchandising with strong attention to detail and completed efficient store resets to prepare for special promotions and seasonal updates.
- Managed inventory and restocking of supplies to ensure smooth operations and prevent shortages.
- Closely worked alongside business development team to source new business through an internally developed sales strategy and financial plan.
- Liased with site security and maintenence teams to ensure efficient compliance with WHS laws and ensure the safety of customers and staff at all times.
Restaurant Manager Nightfill
Red Rooster
01.2019 - 11.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Business Development Manager
Ames Australasia
01.2017 - 12.2017
- Managed over 85+ wholesale accounts to support the ongoing development of Bunnings retail space.
- Monitored stock levels and product sales to determine purchasing needs.
- Ensured the merchandising standards were upheld and maintained with upmost attention to detail.
- Delivered extensive training to all key Bunnings staff ensuring they were equipped with in-depth product knowledge and customer service skills to consistently enhance customer experience.
Team Member/Tool Specialist
Bunnings Warehouse
01.2014 - 12.2016
- Assisted customers with general enquiries, issues & complaints both in-person and via phone.
- Replenishment of merchandise.
- Sales of product to qualifying end user.
- Provided extensive product advice to DIY and trade end user.
Crew Trainer
Red Rooster
08.2012 - 01.2014
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Strictly followed sanitation and food safety guidelines.
Education
Diploma of Business
TAFE NSW2023
Higher School Certificate
Erskine Park High School2016
Skills
- Exceptional verbal and interpersonal communication skills
- Great negotiation skills and ability to meet and achieve company targets
- Highly organise with strong attention to detail
- Strong problem analysis skills
- Ability to perform well under high pressure environments
- Strong multitasking and prioritisation abilities
- Team management experience
- Highly proficient in CRM systems
- Highly proficient in Microsoft Office Suite
Certification
- Senior First Aid Certificate
- Full Driver's License
References
- Jason Aiken (Sydney Tools) 0426252353
- Michael Beltrami (Dynaweld) 0478401788
Timeline
State Account Manager Wholesale
Dynaweld Industrial Supplies Pty Ltd
06.2022 - Current
Restaurant Manager Nightfill
Red Rooster
01.2019 - 11.2019
Store Manager
Sydney Tools Pty Ltd
12.2017 - 06.2022
Business Development Manager
Ames Australasia
01.2017 - 12.2017
Team Member/Tool Specialist
Bunnings Warehouse
01.2014 - 12.2016
Crew Trainer
Red Rooster
08.2012 - 01.2014
Diploma of Business
Higher School Certificate
- Senior First Aid Certificate
- Full Driver's License
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