Leon Mkala

At Toymate, a fast-paced retail environment, I have gained valuable experience across multiple roles, including sales floor associate, cashier, stockroom assistant, and door greeter. In each capacity, I am committed to delivering exceptional customer service, ensuring that each customer receives the assistance they need in a timely and professional manner.

I prioritize maintaining a positive and welcoming attitude, always striving to provide a friendly and enthusiastic experience, even in high-traffic areas like the entrance. My approach to customer service is centered on active listening and problem-solving, ensuring that every customer leaves satisfied with their purchase or experience.

In addition to customer-facing duties, I also support operational efficiency by managing stockroom organization and inventory. I handle the arrangement of new stock, ensuring it is properly displayed on the sales floor, and I am responsible for safely moving and arranging pallets of merchandise in the stockroom.

Safety is a top priority, and I adhere to all safety protocols, especially when handling heavy stock or navigating high-traffic areas, ensuring a safe environment for both customers and colleagues.

I enjoy working as part of a dynamic team, where collaboration and clear communication are key to maintaining the smooth flow of operations. Whether assisting customers, organizing stock, or supporting my team, I am dedicated to contributing to the overall success of the store.

• Inventory management, experience in managing toy stock levels, organising products, and ensuring efficient storage of excess stock
• Manual handling and safety compliance, adherence to safety protocols in a fast paced retail environment
• proficient in operating a hand held forklift to move inventory in and out of the storeroom
• Interacting with customers has developed my ability to provide excellent customer assistance and support such as helping customers in store find the products they need
• Customer service at the registers, greeting each customer with a warm friendly smile, actively listening to their needs and requests and processing transactions quickly and accurately
• remaining calm and solution oriented when dealing with customer complaints and difficult situation
• Recovering the store (going around the sales floor and putting things back in order)

Working at McDonald's has provided me with invaluable experience in a fast-paced and high-pressure environment, particularly during peak hours. In this setting, it is essential for the entire team to remain vigilant and aware of our surroundings, ensuring smooth operations even during the busiest times.

Teamwork is at the heart of our success. We collaborate closely, leveraging each team member's strengths and strategically assigning roles to ensure tasks are completed efficiently and on time. This approach not only maximizes productivity but also fosters a supportive environment where we work together to overcome challenges and address any weaknesses in real-time.

Furthermore, we are committed to providing opportunities for team members to develop and expand their skills. Crew members are encouraged to rotate through different roles, gaining hands-on experience and advancing their proficiency in various aspects of the operation.

Safety is always a priority, and we strictly adhere to established safety procedures to ensure a secure and healthy working environment for all team members. Whether it involves proper food handling, equipment operation, or maintaining a clean workspace, I consistently prioritize safety and efficiency in all tasks

• Experience in food safety protocol, maintaining a safe kitchen environment and ability to adhere to safety procedure
• maintaining a clean and hazard free workspace
• precision in food preparations preparation and ability to follow recipe's, attention to detail and ensuring order accuracy
• Clear communication, and experience in coordinating with customers and team members in a fast paced kitchen environment for efficient outcomes
• Time management, ability to handle multiple orders, prioritising tasks and meet tight deadlines in a fast kitchen environment
• physical endurance and spatial awareness when working long shifts, maneuvering in tight spaces in a fast paced kitchen environment
• able to adapt quickly to customer order adjustments and changing work conditions
• Ability to think on my feet and problem solve when dealing with unexpected changes to customer orders, equipment malfunction and supply shortages

Being a member of the Australian Air Force Cadets has significantly contributed to my personal and professional development. It has instilled a strong ability to collaborate effectively with peers and function as part of a cohesive team. The experience has enhanced my situational awareness, enabling me to proactively identify and address challenges as they arise.

Throughout my cadet career, I have had the privilege of stepping into leadership roles, where I was responsible for managing groups of 40–50 cadets. These roles have deepened my respect for the importance of the chain of command and the discipline it fosters. As a member of the largest squadron in Western Australia, I have worked with individuals from diverse backgrounds and personalities, adapting to different situations with flexibility and professionalism.

Since joining in 2019, I have steadily progressed through the ranks, currently holding the position of Cadet Sergeant (CSGT). In this capacity, I have been entrusted with leading cadets in high-pressure, high-stakes environments, such as during field operations at cadet camps. On one occasion, I was appointed as an executive officer, responsible for overseeing the welfare and coordination of up to 44 cadets in challenging conditions. Additionally, I served in a command post role, where I managed a radio network of over 20 units, coordinating the activities and whereabouts of more than 90 cadets while ensuring their safety and well-being.Being a member of the Australian Air Force Cadets has significantly contributed to my personal and professional development. It has instilled a strong ability to collaborate effectively with peers and function as part of a cohesive team. The experience has enhanced my situational awareness, enabling me to proactively identify and address challenges as they arise.

Throughout my cadet career, I have had the privilege of stepping into leadership roles, where I was responsible for managing groups of 40–50 cadets. These roles have deepened my respect for the importance of the chain of command and the discipline it fosters. As a member of the largest squadron in Western Australia, I have worked with individuals from diverse backgrounds and personalities, adapting to different situations with flexibility and professionalism.

Since joining in 2019, I have steadily progressed through the ranks, currently holding the position of Cadet Sergeant (CSGT). In this capacity, I have been entrusted with leading cadets in high-pressure, high-stakes environments, such as during field operations at cadet camps. On one occasion, I was appointed as an executive officer, responsible for overseeing the welfare and coordination of up to 44 cadets in challenging conditions. Additionally, I served in a command post role, where I managed a radio network of over 20 units, coordinating the activities and whereabouts of more than 90 cadets while ensuring their safety and well-being.Being a member of the Australian Air Force Cadets has significantly contributed to my personal and professional development. It has instilled a strong ability to collaborate effectively with peers and function as part of a cohesive team. The experience has enhanced my situational awareness, enabling me to proactively identify and address challenges as they arise.

Throughout my cadet career, I have had the privilege of stepping into leadership roles, where I was responsible for managing groups of 40–50 cadets. These roles have deepened my respect for the importance of the chain of command and the discipline it fosters. As a member of the largest squadron in Western Australia, I have worked with individuals from diverse backgrounds and personalities, adapting to different situations with flexibility and professionalism.

Since joining in 2019, I have steadily progressed through the ranks, currently holding the position of Cadet Sergeant (CSGT). In this capacity, I have been entrusted with leading cadets in high-pressure, high-stakes environments, such as during field operations at cadet camps. On one occasion, I was appointed as an executive officer, responsible for overseeing the welfare and coordination of up to 44 cadets in challenging conditions. Additionally, I served in a command post role, where I managed a radio network of over 20 units, coordinating the activities and whereabouts of more than 90 cadets while ensuring their safety and well-being.

• Proven ability to learn quickly and adapt to new situations.
• flexible in different work environments
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Physical stamina and mechanical aptitude, ability to operate equipment safely. Such as live rifles.
• skilled in prioritising tasks and managing time effectively, capable of handling multiple responsibilities simultaneously

• Maintaining concentration for the duration (up to 1.5 hours)
• Being, organised and punctual
• Being knowledgeable to pick up small things that could help the student improve in their game play
• Working with adolescents in a way to make it enjoyable and a learning experience
• Being athletically fit
• Early mornings on the weekend (sometimes up at 5am)
• As a coach I had to be athletically fit this is because I would join in the activities, I told my students to do
• For example, for a warmup, before we started, we would jog 3km
• It required all my attention In order to help them improve their skills as tennis players
• This role also developed my communication skills regarding giving them motivation, and talking to their parents
• For what they could do out of out lesson

• Hazards and safety awareness, experience in handling sharp tools and adhering to food safety standards and a strong commitment to workplace safety
• Ability to focus, attention to detail and precision meat cutting in preparing different meats for sale.
• Ensuring that work surfaces, equipment, and machinery are hygienic setup and ready for use
• Ability to work efficiently and meet customer deadlines while working in a fast paced environment
• Learned all required tasks quickly to maximize performance.
• ability to communicate clearly with customers and colleagues
• Teamwork and coordination with colleagues especially during busy periods
• conflict resolution skills in handling customer complaints
• Kept work areas clean, organized, and safe to promote efficiency and team safety.