LEON Orozco
Maidstone
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Three years experience in the aviation industry and wanting to continue growing and learning and committed to take on added responsibilities.
Overview
12
12
years of professional experience
Work History
Load Controller
Dnata
11.2024 - Current
- Coordinated load planning for efficient aircraft turnaround operations.
- Ensured compliance with safety regulations and operational standards.
- Monitored and controlled cargo loading processes to optimize weight distribution.
- Confirmed proper handling of baggage and cargo on per-load basis.
- Coordinated closely with flight dispatchers, pilots, and ground crews to ensure seamless transfer of information regarding aircraft weight distribution.
- Identified and rectified discrepancies in cargo handling or shipping processes.
- Trained new team members on load control procedures and safety protocols.
- Adhered to loading procedures relating to Notoc cargo and potentially dangerous goods.
- Calculated and transmitted estimated zero fuel weight (EZFW) figures to dispatch.
- Minimized delays and cancellations due to cargo issues by proactively identifying potential problems and coordinating solutions.
- Verified aircraft operated within predetermined operational limits relating to weight and balance.
- Maintained strong relationships with key stakeholders such as airline partners and airport authorities to facilitate effective collaboration in load control operations.
- Managed challenging weather conditions while maintaining safe and efficient loading processes for time-sensitive shipments.
- Determined appropriate number of ULD (Unit Load Device) containers for different aircrafts.
Gate Supervisor
Dnata
01.2023 - 11.2024
- Supervised gate operations, ensuring compliance with safety regulations and protocols.
- Coordinated aircraft movements, optimizing turnaround times and enhancing operational efficiency.
- Provided support during irregular operations events such as weather-related delays or mechanical issues, working collaboratively with airline partners to minimize passenger inconvenience.
- Trained new personnel on standard operating procedures and best practices in gate management.
- Collaborated with airline representatives to resolve issues and improve passenger experiences.
- Monitored real-time flight information systems to proactively address potential delays or cancellations impacting gate operations.
- Communicated with site personnel by relaying information via radio calls.
- Coordinated with airline representatives to facilitate efficient gate changes and minimize disruptions to passengers.
Assistant Operations Manager
Accedo 247 PEI
09.2019 - 10.2022
- Developed, implemented and updated departmental policies and procedures to meet business objectives and goals.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Monitored new employees, evaluated training programs and reported progress to supervisors.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Coordinated meetings with vendors and negotiated contract terms.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
- Implemented campaigns and promotions to help with developing goods and services.
- Prepared staff work schedules and assigned team members to specific duties.
Hotel Duty Manager
Art Series Hotel Group
12.2014 - 05.2019
- Handled guest complaints and offered complimentary services for hardship cases.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Oversaw reservations received from direct calls and provided room availability information.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted guests at check-in, providing information on various services within hotel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Scheduled space or equipment for special programs, meetings and conferences.
- Built and maintained productive relationships with employees.
- Input and confirmed reservations for guests.
- Issued room keys and escort instructions to bellhops.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Responded to and resolved guest issues or complaints.
- Offered guests beverages and refreshments upon check-in.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
Guest Service Agent
Walt Disney World
08.2013 - 08.2014
- Managed guest check-in and check-out procedures, reservations and payments.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided guest assistance and information regarding local attractions and points of interest.
- Shared key hotel information to guests and provided details about pool and restaurants.
- Responded to guests, including email, telephone and in-person inquiries.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Handled guest requests for additional towels and linens by contacting housekeeping department.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Assisted guests in answering questions and completing check-in and check-out processes.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Education
Advanced Diploma Of Tourism - Tourism
William Angliss Institute
Melbourne, VIC12.2012
VCE -
St Joseph's College
Melbourne VIC12.2010
High School Diploma -
Simonds Catholic College
Melbourne VIC12.2008
Skills
- Employee Supervision
- Employee Motivation
- Effective communication
- Time management
- Airline operations
- Problem Anticipation and Resolution
- Team Leadership
- Teamwork
- Problem-solving
- Attention to detail
- Decision Making
- Performance Evaluation and Monitoring
- Detail-oriented
- Adaptability
- Multitasking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Load Controller
Dnata
11.2024 - Current
Gate Supervisor
Dnata
01.2023 - 11.2024
Assistant Operations Manager
Accedo 247 PEI
09.2019 - 10.2022
Hotel Duty Manager
Art Series Hotel Group
12.2014 - 05.2019
Guest Service Agent
Walt Disney World
08.2013 - 08.2014
VCE -
St Joseph's College
High School Diploma -
Simonds Catholic College
Advanced Diploma Of Tourism - Tourism
William Angliss Institute
Education and Training
other,other,other