Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

Leona Fatt-Clifton

Coober Pedy,SA

Summary

Competent Administration Officer with superior organizational, communication and problem-solving abilities. Knowledgeable about managing files and schedules and eager to help organization improve operations. Self-motivated, proven leadership, organizational and customer relations skills. Goal-oriented, caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.

Overview

8
8
years of professional experience

Work History

Administration officer

Community Health
11.2023 - Current
  • Organising appointment books and medical records, Internal customer based, Comunication and teamwork, Keepig up to date with policy and procedure
  • Processed purchase orders, service contracts and financial reports.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Delivered reports to various departments.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Collected, validated, and distributed information to employees.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.

Administration officer

Medical Practice
02.2023 - 10.2023
  • Organizing company records, Data analysis, Confidentiality, Following and updating policies as needed
  • Adhered to strict guidelines to protect patient privacy.
  • Checked patient medicare, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organised paperwork such as appointment books and patient records for office and patient needs.
  • Kept waiting room neat and organised by stacking magazines, removing trash, and cleaning benches.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported internal customers like doctors and nurses.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Indigenous Connection Team

Westpac
09.2021 - 10.2022
  • Customer orientated, Phone ediquette, Learning agility, Problem solving
  • Assisted customers with setting up or closing accounts, and signing up for new services.
  • Educated customers on features and benefits of banking products and services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.

Aboriginal Support Officer

Sacred Heart College
10.2021 - 09.2022
  • Assist students with homework, Assess students health and wellbeing, Be a positive role model, Have an understanding and respect for Aboriginal culture
  • Helped students develop organizational, time management and study skills.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Empowered students through counseling and skill-building exercises.
  • Advocated for students to access available resources.
  • Provided resources to support students in achieving career goals.
  • Advised students on educational, career and social opportunities.
  • Monitored student progress to drive successful academic outcomes.
  • Collaborated with parents and teachers to help students reach potential.

Crew Member

Hungry Jacks Port Augusta
12.2019 - 06.2020
  • Customer service, Stocking, cleaning, Cash handling, Fast paced environment
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.

Club President

Flinders Indigenous Student Association (FISA). Flinders University.
06.2016 - 06.2017
  • Organised social events, Political engagement, Offered various support for students, Responsible for committee’s organization, creativity and engagement
  • Established relationships with club members and maintained positive club standing with trustworthy actions and professionalism.
  • Organized special activities and events for existing club members, including service projects, parties and procedural meetings.
  • Organized and led monthly meetings for the Aboriginal students to share their concerns.
  • Advocate for First nations students.

Education

Certificate 3 Aboriginal Primary Health -

Aboriginal Health Council of South Australia
10.2023

Certificate 3 Business -

Australia College of Commerce And Management
10.2022

South Australian Certificate of Education (SACE) -

Sacred Heart College
10.2015

Skills

  • Appreciate building relationships
  • Autonomous
  • Strong work ethic
  • Customer service
  • Excellent phone etiquette
  • Quick problem solving
  • Time management
  • IT Literate
  • Obtain feedback
  • Administrative Support
  • File Maintenance
  • Schedule Management

Awards

2015

Academic Excellence Award

Aboriginal Studies

References

  • Gwen Martin, 0417 316 032, Team Leader – Remote Services
  • Robyn Sutherland, 0487 210 973, Aboriginal Education Coordinator

Timeline

Administration officer

Community Health
11.2023 - Current

Administration officer

Medical Practice
02.2023 - 10.2023

Aboriginal Support Officer

Sacred Heart College
10.2021 - 09.2022

Indigenous Connection Team

Westpac
09.2021 - 10.2022

Crew Member

Hungry Jacks Port Augusta
12.2019 - 06.2020

Club President

Flinders Indigenous Student Association (FISA). Flinders University.
06.2016 - 06.2017

Certificate 3 Aboriginal Primary Health -

Aboriginal Health Council of South Australia

Certificate 3 Business -

Australia College of Commerce And Management

South Australian Certificate of Education (SACE) -

Sacred Heart College

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Leona Fatt-Clifton