Leona Meenagh
Perth,WA
Summary
Detail-oriented Administrative Professional with a strong background in front office operations within healthcare. Expertise in coordinating patient scheduling, addressing inquiries, and improving staff-patient communication. Experienced in managing complex treatment plans and enhancing customer service, contributing to increased operational efficiency and patient satisfaction.
Overview
7
7
years of professional experience
Work History
2IC/Front Office Coordinator
Mount Lawley Dental Clinic
Perth, WA
02.2024 - Current
- Managed daily operations of a busy dental practice.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Coordinated patient scheduling and appointment reminders to ensure timely care.
- Handled patient inquiries and resolved concerns to maintain high satisfaction levels.
- Managed high-value treatment plans, including cosmetic and surgical procedures, by coordinating appointments and organizing funding.
- Arranging IV sedation days in clinic and GA days in a day surgery
- Educated patients on treatment plans and financing options available.
- Facilitated communication between dentists, staff, and patients smoothly.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Maintained patient records using electronic health record systems effectively.
- Communicated with dental staff to ensure seamless treatment delivery.
- Implemented office policies to ensure compliance with health regulations.
- Developed and maintained relationships with patients to enhance satisfaction.
- Organized follow-up appointments and reminders for ongoing care needs.
- Generated reports related to patient visits and other data points.
Assistant Manager
Pigeonhole
Perth, WA
05.2023 - 01.2024
- Coordinated daily operations and workflow at Pigeonhole to ensure smooth functioning.
- Managed inventory levels and organized stockroom for efficient product retrieval.
- Resolved customer inquiries and issues to improve overall shopping experience.
- Developed loyal customer base through consistent delivery of excellent customer service.
- Implemented visual merchandising standards to maintain attractive product displays.
- Monitored sales performance and provided feedback to team for improvement.
- Collaborated with management to develop promotional strategies for in-store events.
Office Manager
Caterline Catering Equipment Ltd
Rathcoole, Co. Dublin
03.2019 - 05.2023
- Handled all types of correspondence, ensuring timely responses and effective communication.
- Create and update records and databases with personnel, financial and other data.
- Assisted in budgeting and bookkeeping procedures to ensure financial accuracy.
- Submitted timely reports and prepared presentations/proposals.
- Processed customer orders through email and phone channels, ensuring accuracy and efficiency.
- Verified accuracy of data in customer orders and invoices to prevent errors.
- Coordinated communication with factories on pricing, production schedules, shipments, and spare parts availability to streamline operations.
- Addressed customer queries and requests related to all orders, ensuring prompt resolution.
- Updated the weekly delivery schedule to reflect changes and ensure accurate planning.
- Coordinated with the Logistics department to guarantee on-time deliveries and efficient operations.
- Managed and updated sales and customer records to ensure data accuracy and accessibility.
- Develop monthly sales reports
- Kept current with the latest products and features to provide informed customer support.
- Outstanding abilities to communicate in person, in writing and over the phone.
- Excellent time management and organizational skills.
- Experience working both on your own initiative and as part of a team
- Comfortable working in a fast-paced, deadline-driven environment
- Analysis of call logs in order to discover any underlying issues or trends.
- Identified and resolved hardware and software issues within the office environment to minimize downtime.
- Reached out to clients to gather missing information or clarify inquiries, ensuring smooth transactions.
- Managed daily office operations to ensure smooth workflow.
Education
Bachelor of Arts - Marketing
Technological University Dublin
Dublin Ireland05-2013
Skills
- Patient scheduling
- Electronic health records
- Treatment plan coordination
- Revenue cycle management
- Compliance management
- Workflow optimization
- Analytical
- Problem solving
- Time management
- Teamwork
- Communication
- Customer service
- Interpersonal skills
References
Available on request
Languages
English
Native/ Bilingual
Timeline
2IC/Front Office Coordinator
Mount Lawley Dental Clinic
02.2024 - Current
Assistant Manager
Pigeonhole
05.2023 - 01.2024
Office Manager
Caterline Catering Equipment Ltd
03.2019 - 05.2023
Bachelor of Arts - Marketing
Technological University Dublin