Summary
Overview
Work History
Education
Skills
Websites
Craft, Fishing, Beauty
References
Timeline
Leonara Elmasri

Leonara Elmasri

Sydney,NSW

Summary

Seasoned Entrepreneur with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful. Ready to leverage experience and drive to pursue new professional challenges.


Hardworking and passionate job seeker with strong organizational skills, eager to help team achieve company goals.



Overview

6
6
years of professional experience

Work History

Entrepreneur

Own Boss
10.2023 - Current
  • Determined business plan, mission statement, and vision.
  • Mapped income generating strategies to grow revenue.
  • Launched new product lines successfully through comprehensive planning, strategy and research.

Carer

Centrelink
09.2022 - 08.2023
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Remained alert to problems or health issues of clients and competently responded.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Customer Service Manager

Char Cha
08.2017 - 09.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Researched and corrected customer concerns to promote company loyalty.

Education

No Degree -

Beverly Hills Girls High School, Beverly Hills, NSW
08.2005

Skills

  • Financial Oversight
  • Policy Development
  • Risk Mitigation
  • Operational Planning
  • Social Media Management
  • Goal Setting
  • Team Bonding
  • Business Planning
  • Team Development
  • Marketing Strategies

Websites

Craft, Fishing, Beauty

* In my free time i like to make personalized frames and tissue boxes.


* I like to go fishing, mostly during the warmer weather.


* I enjoy learning about different types of beauty products and applications.

References

Available upon request

Timeline

Entrepreneur - Own Boss
10.2023 - Current
Carer - Centrelink
09.2022 - 08.2023
Customer Service Manager - Char Cha
08.2017 - 09.2022
Beverly Hills Girls High School - No Degree,

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Leonara Elmasri