Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
BusinessAnalyst
LEON GROBLER

LEON GROBLER

Smythesdale,VIC

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

18
18
years of professional experience

Work History

Manager

Grobbies
01.2007 - 11.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.

Estate Agent

Century 21
01.2006 - 12.2006
  • Increased property sales by developing and implementing strategic marketing plans for each listing.
  • Negotiated favorable contract terms for clients by effectively communicating their needs and preferences to sellers.
  • Enhanced client satisfaction with personalized service tailored to individual needs, preferences, and budgets.
  • Conducted comprehensive market analyses to determine optimal listing prices, resulting in faster sales at higher values.
  • Managed property transactions from initial consultations to closing, maintaining clear communication with all parties involved.
  • Hosted successful open houses that generated multiple offers within days of listing properties on the market.
  • Assisted clients in preparing their homes for sale by offering staging advice, coordinating professional photography, and creating eye-catching marketing materials.
  • Communicated with clients to understand property needs and preferences.
  • Negotiated, facilitated, and managed real estate transactions.
  • Worked with special team to locate and develop properties in [Type] area.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Obtained agreements from property owners to place properties for sale with real estate firms.
  • Advised clients on optimum buying and selling choices for maximum returns.
  • Set up virtual home tours, in-person visits, and open houses for properties.
  • Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.

IT Technician

ASSMANG PROPRIETARY LIMITED
10.2005 - 12.2005
  • Maintained office PCs, networks and mobile devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Assisted in migrating critical infrastructure to cloud-based solutions, reducing overhead costs while increasing scalability and performance capabilities.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Tested new software and hardware prior to deployment.

Education

High School Diploma -

WARMBAD Hoërskool
SOUTH AFRICA
11.2024

Diploma - IT ENGINEERING

CTI INTERNATIONAL
SOUTH AFRICA
09.2005

Skills

  • Financial Management
  • Policy Implementation
  • Business Development
  • Business Administration
  • Marketing
  • Staff Training
  • Good Judgment
  • Hiring and Training
  • Computer Skills
  • MS Office
  • Decision-Making
  • Cost Control
  • Fiscal Management
  • Problem Solving
  • Product Management
  • Sales Management
  • Decision Making
  • Staff Management
  • Negotiation
  • Sales Techniques
  • Brand Management
  • Salesforce Management
  • Customer Relationship Management (CRM)
  • Time Management
  • Operations Management
  • Performance Management
  • Workforce Management
  • Customer Relationship Management
  • Budget Management
  • Schedule Management
  • Customer Service
  • Documentation and Reporting

Languages

AFRIKAANS
Native or Bilingual
English
Professional Working

Interests

Hunting

4 Wheel drive

My Family

Fishing

Water ski

Outdoor

Timeline

Manager

Grobbies
01.2007 - 11.2023

Estate Agent

Century 21
01.2006 - 12.2006

IT Technician

ASSMANG PROPRIETARY LIMITED
10.2005 - 12.2005

High School Diploma -

WARMBAD Hoërskool

Diploma - IT ENGINEERING

CTI INTERNATIONAL

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