Summary
Overview
Work History
Education
Skills
Timeline
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Leonard Kemp

Maryland,NSW

Summary

Dedicated professional with over 20 years’ experience working in a variety of industries.

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

I am organized, able to prioritize high volume of workloads, juggle multiple tasks effectively and am competent in making informed decisions. I am resilient, possess strong problem- solving capabilities and have exceptional communication skills

Overview

19
19
years of professional experience

Work History

Customer Service Representative / Sales Consultant

NRMA
11.2022 - Current
  • Taking high volume calls in a fast-paced environment
  • First point of contact for new and existing customers
  • Assisting with insurance enquiries whilst giving excellent customer service
  • Assisting customers with home, motor and CTP insurance products as well as roadside assist
  • Upselling and cross selling products and services
  • Adhering to KPI's
  • Meeting compliance and exceeding targets
  • Experience in Microsoft word, Office and Excel
  • Policy interpretation
  • Confidential Records management
  • Payments and refunds
  • Complaints handling

Claims Advisor / Customer Specialist

Suncorp
11.2021 - 11.2022
  • Knowledge in AAMI, Apia, Shannons, GIO and Suncorp products specializing in property
  • Claims handling
  • Damage assessment
  • Liability assessment
  • Claims reports and documentation
  • Policy interpretation
  • Confidential Records management
  • Booking vendors and organizing quotes
  • Phone customer service experience
  • Experience in Microsoft Word, Office and excel
  • Payments
  • Complaint management

Rotisserie Assistant

Costco
08.2021 - 11.2021
  • Training junior staff
  • Warehouse experience
  • Delivering excellent customer service
  • Disassembling machines, cleaning and reassembling them
  • Time management when working independently and within a team
  • OH&S Process and procedures followed when handling hot/cold foods
  • Handling hot food
  • Training and development of new employees
  • Full wash down and clean of deli
  • Lead a team and complete "close" of the deli
  • Nightly stock put away and sorted

Deli assistant

Woolworths
03.2016 - 07.2021
  • Delivering excellent customer service
  • Disassembling machines, cleaning and reassembling them
  • Time management when working independently and within a team
  • OH&S Process and procedures followed when handling hot/cold foods
  • Handling hot food
  • Training and development of new employees
  • Full wash down and clean of deli
  • Lead a team and complete "close" of the deli
  • Nightly stock put away and sorted

Nightfill

Woolworths
04.2011 - 03.2016
  • Filling and rotation of stock
  • Working in a fast-paced environment with targets
  • Time management
  • Working with pallets, cages, fridge/freezers, jacks and cardboard crushers
  • Product knowledge

Greens Keeper

Pacific Dunes Golf Course
11.2011 - 06.2012
  • Worked early mornings
  • Use of multiple hand and power tools
  • Use of multiple vehicles (mowers, blowers, carts)
  • Daily maintenance of greens and bunkers
  • General repairs to course and environment

Head electrical fitter

Altapac
02.2008 - 11.2011
  • Repairing electrical equipment to vehicles, boats and caravans
  • Repairing aftermarket equipment to vehicles boats and caravans
  • Assisting with stock deliveries and stock take
  • Customer service
  • Researching information and products for customers
  • General cleaning

Fitter (auto)

Newcastle Pro Sound
03.2005 - 02.2008
  • Repairing and instaling electrical equipment to vehicles, boats and caravans
  • Custom fiberglass and carpeting
  • Assisting with stock deliveries
  • Customer service
  • General cleaning

Education

High School -

Newcastle Grammar
Newcastle, NSW
1999

Tertiary Preparation Course - UAI 79.5%

TAFE
Newcastle, NSW
2000

Skills

  • Excellent customer services skills
  • Account updating
  • Information security
  • Taking secure payment
  • Complaint resolution
  • Ability to work flexible hours
  • Time management skills
  • Computer and system training
  • Training development
  • People and person
  • Solution focused
  • Professional manner
  • Strong communicator
  • Natural enthusiasm
  • Resilient
  • Collaborative
  • Financial and budget skills
  • Can work in high pressure environment

Timeline

Customer Service Representative / Sales Consultant

NRMA
11.2022 - Current

Claims Advisor / Customer Specialist

Suncorp
11.2021 - 11.2022

Rotisserie Assistant

Costco
08.2021 - 11.2021

Deli assistant

Woolworths
03.2016 - 07.2021

Greens Keeper

Pacific Dunes Golf Course
11.2011 - 06.2012

Nightfill

Woolworths
04.2011 - 03.2016

Head electrical fitter

Altapac
02.2008 - 11.2011

Fitter (auto)

Newcastle Pro Sound
03.2005 - 02.2008

High School -

Newcastle Grammar

Tertiary Preparation Course - UAI 79.5%

TAFE

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