Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Leonard Knight

Unit 1/4B Tweed Street, Highett

Summary

Versatile and dedicated, with a proven track record at Inghams Chicken for enhancing productivity and product quality through diligent maintenance and teamwork. Excelled in customer service roles, significantly improving guest satisfaction and loyalty. Skilled in cleaning, with a keen focus on hygiene and sanitation, alongside strong interpersonal abilities.

Professional with deep expertise in maintaining cleanliness and order in hospitality environments. Ensures high standards in all tasks, emphasizing teamwork and adaptability to meet changing needs. Skilled in time management, attention to detail, and customer service. Known for reliability and strong commitment to achieving results.

As hospitality professional, skilled in maintaining cleanliness and order in guest rooms. Known for delivering quality service and ensuring customer satisfaction through meticulous attention to detail. Reliable team collaborator with focus on achieving results and adapting to changing needs. Possesses strong organizational and time management skills valued by employers.

Meticulous Job Title with spirited disposition and top-notch skills in Skill. Fluent in Language and available to work nights, weekends and holidays.

Self-directed Job Title offering Number-year background cleaning and setting up guest rooms in Number-star hotels. Performs general cleaning tasks, responds to guest inquiries and maintains public areas. Flexible and fit individual comfortable lifting Number pounds and operating job-related cleaning equipment.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

35
35
years of professional experience

Work History

Housekeeping Room Attendant

Sand Down Regency Motor, Inn, Noble Park
04.2022 - 11.2022
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.

Customer Service Representative

A G Car Sales
12.2016 - 11.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Meat Process Worker

Inghams Chicken
09.2012 - 04.2014
  • Demonstrated adaptability by quickly adjusting to changes in work schedules or job assignments based on fluctuating production demands.
  • Assisted in the training of new staff, providing guidance on proper procedures and equipment handling techniques.
  • Increased overall productivity with thorough equipment maintenance, timely cleaning, and regular sharpening of tools.
  • Contributed to a positive work environment by maintaining clear communication channels and promoting teamwork among colleagues.

Process Worker

Joe’s Poultry.
03.2011 - 07.2012

Factory Production Worker

Gascoff Lighting
01.2007 - 07.2009
  • Followed instructions to meet production schedules and deadlines.
  • Operated machinery to assemble products according to specifications.
  • Inspected finished products for quality and compliance with standards.
  • Packed and labeled products for shipment and distribution.

High Quality Customer Service

Prouds Jewellers
03.2000 - 12.2004

Customer Service Cashier

Kentucky Fried Chicken
06.1993 - 09.1998
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Meat Process Worker

Gunnedah Meat Abattoir
04.1988 - 12.1992
  • Demonstrated adaptability by quickly adjusting to changes in work schedules or job assignments based on fluctuating production demands.
  • Assisted in the training of new staff, providing guidance on proper procedures and equipment handling techniques.
  • Increased overall productivity with thorough equipment maintenance, timely cleaning, and regular sharpening of tools.
  • Contributed to a positive work environment by maintaining clear communication channels and promoting teamwork among colleagues.
  • Enhanced product quality through consistent compliance with hygiene and sanitation regulations.
  • Performed daily equipment checks, identifying potential issues and coordinating with maintenance staff for timely repairs.
  • Supported team members in achieving daily production targets by collaborating effectively and sharing best practices.
  • Adhered to all safety regulations, resulting in a reduced number of workplace accidents and injuries.

Education

Certificate - Best Aid

Frankston Chisolm TAFE
Frankston, VIC
11.2024

Certificate - Mental Health First Aid

Frankston Chisolm TAFE
Frankston, VIC
11.2024

Certificate IV - Alcohol And Other Drugs

Frankston Chisolm TAFE
Frankston, VIC
11.2024

Certificate III In Adult Education - Adult Education

Sydney Ultimo TAFE
Sydney, NSW
11.1992

High School Certificate - Year 10 & 11

Mornington High
Mornington, VIC
11.1986

Skills

  • Customer service
  • Cleaning bathrooms
  • Guest relations
  • Vacuuming and sweeping
  • Customer service-focused
  • Vacuuming carpets
  • Window cleaning
  • Laundry expertise
  • Window washing

Hobbies

Reading, writing, problem-solving, crossword, pottery.

Timeline

Housekeeping Room Attendant

Sand Down Regency Motor, Inn, Noble Park
04.2022 - 11.2022

Customer Service Representative

A G Car Sales
12.2016 - 11.2017

Meat Process Worker

Inghams Chicken
09.2012 - 04.2014

Process Worker

Joe’s Poultry.
03.2011 - 07.2012

Factory Production Worker

Gascoff Lighting
01.2007 - 07.2009

High Quality Customer Service

Prouds Jewellers
03.2000 - 12.2004

Customer Service Cashier

Kentucky Fried Chicken
06.1993 - 09.1998

Meat Process Worker

Gunnedah Meat Abattoir
04.1988 - 12.1992

Certificate - Best Aid

Frankston Chisolm TAFE

Certificate - Mental Health First Aid

Frankston Chisolm TAFE

Certificate IV - Alcohol And Other Drugs

Frankston Chisolm TAFE

Certificate III In Adult Education - Adult Education

Sydney Ultimo TAFE

High School Certificate - Year 10 & 11

Mornington High
Leonard Knight