Summary
Overview
Work History
Education
Skills
Languages
Details
References
Extracurricular Activities
Hobbies and Interests
Timeline
Generic
Leonard Laird

Leonard Laird

Yangon ,Myanmar

Summary

Dear Sir / Madam, I would like to give a quick, professional summary of skills and education in the workforce. I have recently left the role as Operations Manager for a Myanmar/Australian Pest control company, Competitive Pest Services (CPS) to pursue other interests. Before that, I was Head of School (Principal) for an International School in Mandalay, Myanmar. I have worked in FMCGs in Australia at Goodman Fielder with a direct supervisor role in management, including team manager, occupational health and safety management, and frontline management. As a person, I am friendly, honest, conscientious, and easy to get along with. I am efficient, punctual, energetic, and driven to succeed in the workplace. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

28
28
years of professional experience

Work History

Operations Manager

Competitive Pest Services
01.2023 - 04.2024
  • Running a team of 178 with operations in Integrated Pest Management, Commercial Cleaning and providing environmental solutions to over 350 clientele in Myanmar
  • Developing and implementing new HR analytics processes and procedures, staff training and employment.

Senior Postal Service Officer

Australia Post
08.2021 - 12.2022
  • Providing customer service to Australia Post clientele across multiple locations

Operations Manager

Competitive Pest Services
06.2019 - 03.2021
  • Working as Operations Manager with direct reporting to CEO in Australia, with a team of 100+ employees based around Myanmar
  • Achieved implementing hygiene treatments in the wake of Covid-19 outbreak, while increasing sales and clientele on the previous 2019/2020 financial year
  • Introducing and running th 3-person Sales team to theSalesforce platform and driving sales more than $350,000 AUD in Myanmar for 2020/2021
  • Reviewing and achieving the Quality Management system at CPS MM to ISO 9001:2015 standards, skilled admin and operations teams to ISO, Pest control & food safety standards (HACCP)
  • Create and maintain a positive and supportive workplace environment where everyone had a voice and was acknowledged as being important to the organisation
  • Work with theFinance department for finance planning and Capex
  • Meet and greet with clientele including international and local companies.

Principal

Higher Cambridge International School
02.2018 - 05.2019
  • Supervised all school personnel, directly and/or indirectly
  • Served as chief administrator of the school in developing and implementing policies, programs, curriculum activities, and budgets in a manner that promoted the educational development of each student and the professional development of each staff member
  • General Planning: conceptualised broad goals of school and plans accordingly to ensure that procedures and schedules are implemented to carry out the total school program
  • General Coordination: ensured that the school program was compatible with the legal, financial and organisational structure of the school system
  • Curriculum Objectives implementation
  • Created and ran KPIs that improve teacher performance and assist students in understanding class material better Interpersonal skills to communicate with parents about concerns at the school
  • Demonstrated a strong understanding of positive HR practices
  • Established and maintained advantageous working relationships
  • Exhibited strong listening skills and worked to comply with all company efforts
  • Navigated large workloads with a sense of calm and superior organizational skills
  • Worked to build long-term relationships with company stakeholders.

Team Manager / Stock Controller

Goodman Fielder
08.1996 - 02.2018
  • Worked in Australia's largest FMCG in a fast-paced environment with production time constraints, working across multiple platforms and hierarchies including liaising with HR and WH&S positions
  • Day-2-Day team management WH&S implementation and evaluation
  • Quality assurance roles support and implementation of HACCP and BRC requirements as needed
  • Worked well independently and on a team to solve problems
  • Served as a friendly, hardworking, and punctual employee
  • Organized and prioritized work to complete assignments in a timely, efficient manner
  • Communicated effectively using a variety of communication platforms
  • Maintained meticulous logs and records of activities
  • Aimed to support a positive and productive work culture
  • Scheduled daily tasks based on immediacy and importance.

Education

Graduate Certificate in HRM - Human Reousce Management

Royal Melbourne Institute of Technology (RMIT)
Melbourne, VIC
12.2023

Bachelor of Arts (languages & Intercultural Communication) -

University of South Australia
Adelaide, South Australia
11.2017

Associate degree in Culture and languages studies -

University of South Australia
Adelaide, South Australia
11.2013

IEFE language course in French -

Université Paul Valéry (Montpellier III)
12.2012

Bachelor of Human Resource Management -

University of South Australia
Adelaide, South Australia
11.2012

Skills

  • Microsoft Excel
  • Computer Skills
  • Human Resource Management
  • Communication Skills
  • Ability to Work Under Pressure
  • Ability to organize teamwork
  • Highly Organized
  • Internal Auditing
  • Frontline Management
  • Work Health & Safety

Languages

French
Burmese

Details

28 Kanbe station road, Yangon, Yangon, +95 9948 928 928, lenny1001@bigpond.com, 11/04/69, UK, Australian, E40153, www.linkedin.com/in/leonardlaird, Facebook

References

References available upon request

Extracurricular Activities

Kingstonian Member of South Adelaide Football Club President of the Italian club at University of South Australia, Adelaide President of the French Club at University of South Australia, Adelaide Member at Myanmar Buddhist association of South Australia, Adelaide

Hobbies and Interests

Growing my business acumen and knowledge, networking, and updating skillsets as required for career advancement. Continuous study and passion for learning and development. Family- spending quality time with my wife and two boys and cats! Passion for updating Human Resource knowledge and applications for Myanmar.

Timeline

Operations Manager

Competitive Pest Services
01.2023 - 04.2024

Senior Postal Service Officer

Australia Post
08.2021 - 12.2022

Operations Manager

Competitive Pest Services
06.2019 - 03.2021

Principal

Higher Cambridge International School
02.2018 - 05.2019

Team Manager / Stock Controller

Goodman Fielder
08.1996 - 02.2018

Graduate Certificate in HRM - Human Reousce Management

Royal Melbourne Institute of Technology (RMIT)

Bachelor of Arts (languages & Intercultural Communication) -

University of South Australia

Associate degree in Culture and languages studies -

University of South Australia

IEFE language course in French -

Université Paul Valéry (Montpellier III)

Bachelor of Human Resource Management -

University of South Australia
Leonard Laird