Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Partnership Officer /Youth Development Professional
Youth Employment Services
01.2024 - Current
Coordinate participation in SIP-hosted events, ensuring strong involvement from youth and community partners
Conduct informative sessions and program overviews for internal and external stakeholders, raising awareness and fostering engagement
Lead the development of project plans aimed at improving program effectiveness, integrating feedback from partners to enhance outcomes
Establish and maintain strategic partnerships with employers, government departments, and community organizations to maximize program impact
Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
Empowered youth leaders by providing opportunities for them to take on leadership roles within the organization and serve as role models for their peers.
Assisted with business communications via email, social media and mailings.
Conducted research on community needs, ensuring that programs were designed with maximum impact in mind.
Served as an organizational liaison between key stakeholders, including government agencies, businesses, schools, nonprofits, and local residents.
Student Support Officer
Department of Education
04.2019 - 04.2023
Partnered with the wellbeing team and school counselling services to implement programs that supported the resilience and mental health of students
Collaborated with faculty members to identify at-risk students and develop personalized intervention plans for academic success.
Developed strong relationships with community organizations to connect students with relevant external support services when needed.
Contributed to the development of school policies and procedures regarding student well-being, ensuring compliance with regulations.
Organized workshops on stress management, time management, and study skills to enhance overall student performance levels.
Facilitated peer mentoring programs, pairing struggling students with high-performing peers for academic support.
Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Collaborated with parents, school faculty and social workers to address problems and grow student success.
Planned and promoted career planning presentations, work experience programs and career workshops.
Ensured timely resolution of student concerns by efficiently addressing their needs and connecting them with appropriate resources.
Coordinated the identification and provision of support networks for students, involving staff, families, and external services
Managed casework for students facing mental health and wellbeing challenges, ensuring referrals to appropriate external providers
Supported data collection processes, providing feedback for the continuous improvement of wellbeing programs and strategies
Casual Disability Support Worker
Hunt Brothers
05.2018 - 12.2023
Supported clients with disabilities to engage in age-appropriate activities including employment, social, and community participation
Delivered direct care services as per individual care plans, ensuring the safety, dignity, and rights of clients
Complied with medication administration protocols and safety policies, promptly addressing any concerns with the management team
Maintained detailed and accurate documentation of services provided, contributing to ongoing case management processes
Experience in providing support to individuals with disabilities, particularly those with high-care needs
Knowledge of health and safety procedures, medication management, and personal care practices
Excellent communication skills, both verbal and written, with the ability to build positive relationships with clients, families, and team members
Ability to handle sensitive situations with empathy, respect, and professionalism
Strong problem-solving skills and ability to manage challenging behaviours in a calm and supportive manner
Prepared nutritious meals to meet individual dietary needs for clients.
Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
Improved client independence by developing personalized support plans tailored to individual needs and goals.
Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Provided emotional support to clients during challenging times, fostering resilience and coping skills.
Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
Team Leader / Youth Health Officer
2connect Youth & Community
02.2016 - 03.2019
Facilitated programs focused on mental health, drug and alcohol use, and safe driving for high school students in the St George and Sutherland Shire areas
Supervised and mentored a team of counsellors, providing guidance on case management and professional development
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
Organized professional development workshops, contributing to ongoing growth and expertise of team.
Implemented comprehensive reporting system to track team performance and identify areas for improvement.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Collaborated with local government agencies to address social determinants of health, improving overall community wellbeing.
Fostered partnerships with non-governmental organizations to support the implementation of various public health programs.
Kept records of expenses and monitored budget while recommending opportunities for cost savings.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Managed partnerships with schools and community organizations to support young people's health and well-being
Provided regular program performance reports, assessing outcomes and making recommendations for program adjustments
Senior Case Manager
Barnardo's Australia
02.2013 - 04.2018
Supported at-risk youth through case management, life skills workshops, and crisis intervention, ensuring they had access to necessary services
Developed and maintained partnerships with community organizations to provide wraparound services for young people
Coordinated educational and employment support for youth, ensuring smooth transitions into school and work environments
Delivered project reports to management and funding bodies, ensuring compliance with program objectives
Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
Developed strong relationships with community partners, expanding the network of available resources for clients.
Improved team collaboration by establishing clear communication channels and fostering a supportive environment.
Delivered ongoing training sessions for staff members on best practices in case management, enhancing overall team performance.
Created and managed budgets, efficiently allocating resources for social and community service projects.
Youth Outreach / Caseworker
Streetwork
01.2011 - 02.2013
Provided outreach support to at-risk youth, fostering relationships based on trust and respect
Conducted assessments and developed case management plans, connecting youth with resources and services to meet their goals
Promoted the organization's mission through community outreach and stakeholder engagement
Established trusting relationships with clients, fostering open communication and rapport building.
Monitored case progress for timely completion and compliance with applicable regulations.
Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
Provided crisis intervention and case management services to child, family and legal guardians.
Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
Developed and maintained strong relationships with community resources for successful referrals.
Implemented community outreach programs to promote mental health awareness.
Education
Certificate IV - Training & Assessment
ADG Global College
11-2023
Diploma - Counselling
TAFE NSW
NSW
07-2016
Diploma - Community Services
TAFE NSW
NSW
03-2015
Skills
Work coordination
Report writing
Strategic planning
Innovation and creativity
Budgeting and finance
Community relations
Conflict resolution
Attention to detail
Referrals and networking
Teamwork and collaboration
People management
Coaching and mentoring
Overseeing daily activities
Accomplishments
Achieved 2017 Youth Action Award for Community Partnership of the Year by completing a 10 week program called "Mentors" with accuracy and efficiency.
Documented and resolved young people issues with school disengagement which led to being Nominated for the Youth Worker of the Year 2017 Youth Action Awards.
Achieved Nominee for 2017 Zest Awards for Community Worker of the year through effectively helping with Cultural And Linguistic Diverse Communities.
Certification
First Aid Certification
Trauma-Informed Care Training Certificate – Multiple Accrediting Organizations.
Aboriginal Cultural Awareness
Seasons of Growth Training
SafeMinds Training
Child Protection
Teen Mental Health First Aid
S.M.A.R.T Training
Case Management Training
Working with Childrens Check
NDIS Workers Check
NDIS Orientation Orientation Module
Timeline
Community Partnership Officer /Youth Development Professional
Youth Employment Services
01.2024 - Current
Student Support Officer
Department of Education
04.2019 - 04.2023
Casual Disability Support Worker
Hunt Brothers
05.2018 - 12.2023
Team Leader / Youth Health Officer
2connect Youth & Community
02.2016 - 03.2019
Senior Case Manager
Barnardo's Australia
02.2013 - 04.2018
Youth Outreach / Caseworker
Streetwork
01.2011 - 02.2013
Certificate IV - Training & Assessment
ADG Global College
Diploma - Counselling
TAFE NSW
Diploma - Community Services
TAFE NSW
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