Leonardo Bonfim
Woolloongabba,QLD
Summary
I am an experienced professional with a diverse background spanning the past years in different industries. Have worked as a bartender, barista, concierge, courier driver, and salesperson, gaining valuable skills and insights along the way. Now, armed with a strong foundation and a desire for growth, I am seeking a role with increased responsibilities and new challenges that will further facilitate my professional development.
Overview
4
4
years of professional experience
Work History
Front of the House Manager
New Farm Bistro
05.2023 - Current
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Salesperson
M Tobacconist
03.2022 - 03.2023
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- I took charge of store management tasks, including controlling cash flow, closing cashiers, and overseeing inventory and cleanliness.
Concierge/Barista
Emporium Barber
03.2020 - 11.2021
- My duties encompassed managing customer appointments, handling phone calls, and ensuring a smooth flow of customers within the shop.
- Assisted the barbers by restocking their products and organising the shelves for both in-store and online sales.
- One of the highlights of my role was serving drinks to customers, including expertly crafted barista-made coffee.
Bartender
Kookaburra ShowBoat Cruises
07.2019 - 03.2020
- Served over 80 customers during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Diploma - Marketing And Communication
Australis Institute of Technology
Brisbane, QLD12.2022
Advanced Diploma - Leadership Management
Australian Pacific College
Brisbane, QLD07.2021
Diploma - Project Management
Australian Pacific College
Brisbane, QLD07.2020
Skills
Excellent customer service skills
- Strong communication and interpersonal abilities
- Cash handling and math skills
- Attention to detail and organizational skills
- Ability to work in a team-oriented environment
- Knowledge of movies and cinema industry
- Flexible and Adaptable
- Calm Under Pressure
Timeline
Front of the House Manager
New Farm Bistro
05.2023 - Current
Salesperson
M Tobacconist
03.2022 - 03.2023
Concierge/Barista
Emporium Barber
03.2020 - 11.2021
Bartender
Kookaburra ShowBoat Cruises
07.2019 - 03.2020
Diploma - Marketing And Communication
Australis Institute of Technology
Advanced Diploma - Leadership Management
Australian Pacific College
Diploma - Project Management
Australian Pacific College
Similar Profiles
Brittney MorganBrittney Morgan
Server at The Farm BistroServer at The Farm Bistro
Hudson CabansiHudson Cabansi
Business Owner at Inari Bistro/The Score BistroBusiness Owner at Inari Bistro/The Score Bistro
Melinda FinleyMelinda Finley
Administrative Assistant at Indiana Farm Bureau, Inc.®, the Parent Company of Indiana Farm Bureau InsuranceAdministrative Assistant at Indiana Farm Bureau, Inc.®, the Parent Company of Indiana Farm Bureau Insurance
JIAYI LIJIAYI LI
Salesperson at NO ONE ELSESalesperson at NO ONE ELSE
Matthew DidomenicoMatthew Didomenico
System Administrator at Affinity NursingSystem Administrator at Affinity Nursing