Summary
Overview
Work History
Education
Skills
Timeline
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Leonardo Kawasaki

Retail Manager
Sydney,NSW

Summary

Driven Retail Manager with more than 3 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.

Overview

4
4
years of professional experience

Work History

Retail Manager

Taste Organic
Sydney, NSW
08.2018 - 02.2021
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Created visual store strategy based on market trends.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Retail Assistant

About Life
Sydney, NSW
01.2017 - 12.2018
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.

Education

Associate of Science - Marketing

ESPM
Sao Paulo

Skills

Guest service

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Timeline

Retail Manager

Taste Organic
08.2018 - 02.2021

Retail Assistant

About Life
01.2017 - 12.2018

Associate of Science - Marketing

ESPM

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Leonardo KawasakiRetail Manager