Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

LEONATE-MAHIA RAUWHERO

Calamvale,QLD

Summary

Detail-oriented Management Trainee familiar with successful strategies for empowering employees. Cultivates new abilities and builds knowledge base to better engage in company operations and serve customers. Demonstrated success in improving team efficiency and business profits.

Overview

13
13
years of professional experience

Work History

SMiT - Manager In Training

Ampol
Rochedale, Queensland
01.2024 - Current
  • Maintained inventories through spot checks, complete physical inventory and reordering.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Learned company processes, procedures and employee role functions.

Customer Service Operator

Ampol
Mt Warren Park, QLD
11.2019 - 01.2024
  • Completed sales payments, refunds, and exchanges
  • Operate in-house register system including EFTPOS
  • Replenish stock and ensure shelves are always well presented
  • Weekly Stock taking of products
  • In-house end of day reconciliation (End of day Roll-over)
  • Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
  • Performed cashier duties such as accepting payments for goods purchased.

National Support Co-ordinator

BMI Group
Brisbane, QLD
10.2016 - 06.2018
  • Ticketed all material movements in and out of site
  • Generated reports using in-house ticketing software for management and customer's daily
  • Reconciled EFTPOS transactions
  • Answered high number of customer phone queries
  • General knowledge of MYOB
  • Cleaned and performed maintenance duties of various sites
  • Verified the accuracy of incoming and outgoing shipping contents, including their quality specifications and weights.

National Support Co-Ordinator

CBRE
Springwood, QLD
01.2011 - 07.2016
  • Answered high volume incoming client queries regarding valuations
  • Prepared and supplied private clients with quotes and terms of engagement letters
  • Generated invoices and followed up on outstanding payments
  • Entered large volumes of data into database daily
  • Filed important documentation and maintained up-to-date database
  • Communicated effectively with senior management nationally when required
  • Worked to strict KPI's.

Education

Skills

  • Customer Service
  • Schedule Management
  • Payroll Administration
  • Inventory Control
  • Procedural Improvements
  • Superb Time Management
  • Staff Training
  • Staff Leadership
  • Forecasting Skills

References

  • Braidon Legg, Training Manager - Ampol, 0434 063 623
  • Donna Reading, Assistant Manager - Ampol Marsden, 0422 302 665

Timeline

SMiT - Manager In Training

Ampol
01.2024 - Current

Customer Service Operator

Ampol
11.2019 - 01.2024

National Support Co-ordinator

BMI Group
10.2016 - 06.2018

National Support Co-Ordinator

CBRE
01.2011 - 07.2016

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LEONATE-MAHIA RAUWHERO