Leonesa Mafaufau
Marsden Park
Summary
Proven achiever with extensive experience in customer service and warehouse operations, notably with PFD Food Services. Demonstrated ability to enhance workflow efficiencies and manage high-stress situations, showcasing heavy lifting and exceptional organizational skills. Achieved significant improvements in customer loyalty and operational productivity, embodying self-motivation and discipline.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
20
20
years of professional experience
Work History
Warehouse Worker
PFD Food Services
10.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Optimized order handling efficiencies by enhancing picking, packing, and shipping workflows.
- Ensured team success by maintaining consistent punctuality and reliability.
Administrator
Rix Scaffolding
02.2018 - Current
- Ensured secure handling of confidential data following company policies.
- Maintained personnel records and updated internal databases to support document management.
- Coordinated workflow to maintain project timelines while upholding quality standards.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Enhanced stakeholder relations by providing exceptional customer service.
- Organized gatherings to strengthen team cohesion.
- Reduced office costs by effectively negotiating better terms with suppliers.
- Optimized processes by ensuring clarity and consistency in departmental interactions.
Receptionist
LJ Hooker Real Estate
02.2014 - 05.2018
- Ensured efficient client interactions through appointment confirmations and record updates.
- Handled incoming calls with efficiency, ensuring swift connection to appropriate departments.
- Consistently kept the reception space neat, creating a welcoming environment for guests.
- Delivered courteous and professional greetings to visitors and customers.
- Addressed customer issues effectively.
- Optimized front desk processes to enhance efficiency by skillfully managing phone calls, emails, and walk-in clients.
- Performed data entry, photocopying, scanning, and faxing to enhance office productivity.
Customer Service Representative
Big W
02.2010 - 02.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Coles Supermarket
07.2005 - 02.2010
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Microsoft Word
- Time management
- File organization
- Problem resolution
- Computer proficiency
- Scheduling
- Follow-up skills
Languages
Samoan
Elementary
References
Janet Atua- Rix Scaffolding Manager
+61 405 296 033
Narobi Allen -PFD Manager
0415 779 814
Timeline
Warehouse Worker
PFD Food Services
10.2024 - Current
Administrator
Rix Scaffolding
02.2018 - Current
Receptionist
LJ Hooker Real Estate
02.2014 - 05.2018
Customer Service Representative
Big W
02.2010 - 02.2014
Customer Service Representative
Coles Supermarket
07.2005 - 02.2010
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