Leong Hung (Leo)

• Provided efficient, friendly service and maintained operational standards in a fast-paced, multicultural environment.
• Supported onboarding and training of new staff to ensure smooth operations.
• Handled customer queries and resolved issues promptly.

• Delivered outstanding service to an average of 200+ international customers per shift in a high volume airport retail environment.
• Maintained high standards and adapted quickly to changing customer needs and operational demands.
• Collaborated within a diverse team of 20+ staff members to meet sales and merchandising targets.
• Enhanced cross-cultural communication by engaging travellers from a wide range of backgrounds.
• Consistently recognised by supervisors for professionalism, initiative, and a strong customer focus in a dynamic, high-pressure environment.

• Collaborated in a team of six to develop comprehensive strategies for a start-up airline.
• Led the design and implementation of airline loyalty and marketing programs, focusing on customer engagement, partnership opportunities, and digital marketing initiatives.
• Project awarded a Distinction for its strategic insight and effectiveness.

• Worked collaboratively within a team to organise and execute group activities and aviation-themed events, demonstrating strong planning, leadership, and communication skills.
• Regularly volunteered to manage the group’s flight simulator sessions and taught fellow students, enhancing technical understanding and teamwork within the unit.
• Frequently identified opportunities to streamline event logistics, contributing to smoother operations and higher participation rates.
• Developed adaptability and problem-solving abilities through participation in practical exercises and group challenges.