Leonie Afele Palepale

• Collected room deposits, fees, and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Handled financial transactions accurately, ensuring proper billing and payment processing.
• Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
• Streamlined reservations process for improved accuracy and guest experience.
• Maintained a clean and organised front desk area, creating a welcoming environment for guests.
• Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
• Updated guest records with pertinent information to provide personalised service during their stay.

Accounts / Administration, Logistics, Customer Service & Sales

• Data Entry – MYOB, Word & Excel
• Invoicing/Purchase Orders
• Recruitment Admin
• Assisting with Accounts Payable/Receivable
• Assisting Finance Manager and Team, various duties
• Arranging Couriers - International & Nationwide – Pallets
• Semi & B-Double loads
• Printing Pallet Labels
• Fulfilling online/phone orders/back orders and payments – spare parts
• Creating & Managing POU service schedule
• Assisting the Quality Assurance Team
• Booking Staff Flights & Accommodation – International & Nationwide
• Preparing Zoom conferences
• Inventory and Stock Control
• Switchboard Management, General office duties
• Sorting and Distribution of Mail
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

Administration, Logistics, Customer Service & Sales

• Data Entry – MYOB, Word & Excel
• Invoicing/Purchase Orders
• Managing delivery driver’s daily schedule
• Recruitment Admin
• Setup new accounts
• Receiving daily orders & payments via phone and email
• Arranging Couriers - International & Nationwide
• Assisting with Accounts Payable/Receivable
• Assisting Finance Manager and Team
• Booking Staff Flights & Accommodation – International & Nationwide
• Inventory and Stock Control
• Providing customer quotes
• Managing POU service schedule
• Switchboard Management
• General office duties
• Sorting and Distribution of Mail

• Phone Enquiries and Bookings
• Customer Service
• Handling of Food and Beverages
• Take Away

2 x Full Time - Temp Assignments

General Home Loan Enquiries Including:

• Products, Fees, Rates, Amend accounts & personal details, Discounts and Refinancing

Direct Loan Payments Including:

• Alterations & Cancellations, Setup of Direct Loan Payments,

Interest Rate Enquiries and Complaints Including:

• Payout Figures & Loan Redraw, Set KPI Targets daily.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.

• Front Desk Customer Service
• Responded to inquiries from callers seeking information.
• Data Entry – MYOB & Excel
• Answered central telephone system and directed calls accordingly.
• Invoicing/Purchase Orders
• Assistance with Accounts Payable
• Arranging Couriers
• Booking Flights & Accommodation
• Inventory and Stock Control
• Assisting Finance Manager and Team
• General office duties, Sorting and Distribution of Mail
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.

• Data Entry – MYOB & Excel
• Invoicing/Purchase Orders
• Accounts Payable/Receivable
• Assisting with Payroll
• Bank Reconciliation
• Front Desk Customer Service
• Switchboard Management
• Bookings Vehicle Repairs and Assessments with Insurance Companies
• Ordering/Returning Parts
• Confirmed appointments, communicated with clients, and updated client records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Phone Enquiries and Bookings
• Customer Service
• Handling of Food and Beverages
• Promoting
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

• Store Merchandising
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Participated in ongoing training to stay updated on current products, promotions, and industry trends.
• Lay-by Accounts and General Housekeeping
• Assisting in co-ordination and set up of promotional displays at Major Shopping Centre’s and Fishing and Camping Shows.
• Customer Orders
• Stock-take
• Catalogue Sale Set Up

• Laminating
• Photocopying
• Faxing
• Assisting and working with small groups of children with daily activities, helping with mathematics and spelling.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Assisted customers with prompt and polite support in-person and via telephone.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Met and exceeded sales targets consistently, contributing to overall team success.
• Stock Take
• Customer Enquiries/Service
• Ordering Stock
• General Store Duties
• Processing Lay-by Accounts.

• Supervising and Assisting with the care and monitoring of an academically challenged child with his schoolwork, play time, eating, safety and daily activities.