Leonie Roberts
Office Administration
Somerville,Australia
Summary
Patient-focused Practice Manager equipped with administrative, and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Education
Certificate II in Office Administration -
10.1990
Frankston High School - Year 10 -
Work History
Practice Manager
Assoc Prof Dr. Ian (Cas) McInnes OAM
Frankston, VIC
04.2000 - 06.2023
- Responsible for overseeing the medical practice
- Receive and assist patients as needed
- Preparing (Typing and formatting) medicolegal reports for 3rd parties (e.g
- Workcover, TAC and Solicitors)
- Type medical documents (e.g
- Maintain Physician dictations and patient charts)
- Keep detailed patient and medical records
- Manage office communications
- Schedule medical appointments
- Work with insurance companies to process claims
- Process invoices, bills and payments
- Ensure confidentiality of sensitive information.
Personal Assistant
Dr Ian McInnes DAME
Frankston
04.2000 - 06.2023
- Appointing applicants (pilots) requiring medical certification
- Helping to gather the applicant's medical history and medical record during the course of the medical examination
- Referring applicants for follow-up testing when required
- Sending relevant information to CASA punctually
- Responding to questions from applicants about their illness/medical condition
- Liaising with Civil Aviation Authority as well as other appointed Designated Medical Bodies to ensure Commercial and Domestic Pilots are "fit to fly".
Secretary/Office Administrator
Peninsula Endocrine Associates
Frankston
09.2010 - 06.2022
- Co-manage a busy Endocrinology (Thyroid, diabetes, hormones) Practice
- Patient first point of contact
- Medical Practitioners first point of contact
- Receive and assist patients as needed
- Maintain detailed patient medical records
- Manage office communications
- Schedule medical appointments
- Process invoices, bills and payments
- Ensure confidentiality of sensitive information.
Department Secretary/Personal Assistant
Frankston Hospital & Dr. Ian McCahon OBGYN
Frankston, VIC
02.1990 - 01.2000
- Responsible for overseeing the medical department and students of such as well as running private practice
- Receive obstetric patients in the Delivery Suite after CTG tracing and ensure results are sent to Treating Practitioner
- Coordinate Journal club Meetings for students and undergraduates
- Attend Ward Rounds on an administrative level
- Organise department meetings
- Liaise with Medical Identities and assist patients as needed
- Preparing (Typing and formatting) medicolegal reports for 3rd parties
- Type medical documents (e.g
- Physician dictations and patient charts)
- Maintain detailed patient and medical records
- Manage office communications
- Schedule medical appointments
- Process invoices, bills and payments
- Ensure confidentiality of sensitive information.
Dispensary Assistant
Clarkes Pharmacy
Karingal
- Assisted pharmacist in daily operations tasks and administrative tasks
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults
- Operated capsule counting machine to distribute pre-determined number of capsules into smaller containers
- Met regulatory record keeping requirements by documenting pharmacy log with information on prescriptions picked up by patients
- Calculated anticipated drug usage for prescribed period
- Inputted customer data into system, safeguarding financial and personal information to avoid breaches
- Addressed internal and customer-related issues each day and affected strategic resolutions
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Skills
- Public Relations
- Practice Management
- Phone Etiquette
- Specialist & Allied Health
- Conflict resolution
- Office Administration
- Audiotyping/transcription
- Business operations
- Time Management
- Payroll
- Medical/Medicare Billing
- Medical Terminology
- Data Entry
- Microsoft Outlook
- Medical Records
- Insurance verification
- Civil Aviation Authority
- Staff Rostering
- Clerical Experience
- Bookkeeping
- MYOB/Xero
- Medical scheduling
- Accounts receivable
- Meetings
Additional Information
- Varified National Police Check (03/2024)
- Varified Immunisation History
Certification
- Certificate II Office Administration 01/1990
- Certificate III Business Administration, 01/1991,
- Full Driver Licence, Victorian Drivers Licence 09/1990