Leonie Blomquist
Summary
Housekeeping management professional with extensive experience in maintaining high standards of cleanliness and operational efficiency. Known for fostering collaborative team environments and achieving consistent results. Reliable and adaptable, with expertise in staff training, inventory management, and quality assurance.
Overview
29
29
years of professional experience
Work History
Executive Housekeeping Manager
Pullman Melbourne On The Park
06.2024 - Current
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
Executive Housekeeping Manager
The Como Melbourne
02.2014 - 05.2024
- Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
Executive Housekeeping Manager
Stamford Plaza Melbourne
01.2013 - 01.2014
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
Executive Housekeeping Manager
Travelodge Hotel Melbourne Docklands
01.2011 - 01.2013
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
Executive Housekeeping Manager
Holiday Inn Flinders
01.2008 - 01.2011
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
Executive Housekeeping Manager
Mantra Lorne
01.2007 - 01.2008
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
Executive Housekeeping Manager
Travelodge Southbank Hotel
01.2004 - 01.2007
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
Assistant Housekeeping Manager
The Como Melbourne
01.2003 - 01.2004
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
Assistant Housekeeping Manager
The Sebel Melbourne Hotel
01.2002 - 01.2003
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
Housekeeping Supervisor
Crown Plaza Melbourne
01.2001 - 01.2002
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Office Coordinator
Centra Melbourne Hotel
01.1997 - 01.2001
- Developed effective systems for tracking guest preferences, enhancing personalized service experiences.
- Collaborated with other department heads to coordinate special events or large group accommodations smoothly.
- Created detailed reports on housekeeping operations to share with upper management for strategic decision-making purposes.
- Monitored budgetary expenses, making cost-effective decisions without compromising quality or performance.
- Managed housekeeping schedules for timely room turnovers and increased efficiency.
- Organized supply orders efficiently, minimizing costs through bulk purchasing and supplier negotiation as needed.
Room Attendant
Centra Melbourne Hotel
01.1996 - 01.1997
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Education
Certificate IV - Hospitality And Tourism Management
Morwell TAFE
Morwell, VIC11-1995
High School Diploma -
Traralgon Secondary High School
Traralgon Vic12-1993
Skills
- Customer service focus
- Health and safety compliance
- Task delegation
- Staff training and development
- Chemical handling
- Employee engagement
Timeline
Executive Housekeeping Manager
Pullman Melbourne On The Park
06.2024 - Current
Executive Housekeeping Manager
The Como Melbourne
02.2014 - 05.2024
Executive Housekeeping Manager
Stamford Plaza Melbourne
01.2013 - 01.2014
Executive Housekeeping Manager
Travelodge Hotel Melbourne Docklands
01.2011 - 01.2013
Executive Housekeeping Manager
Holiday Inn Flinders
01.2008 - 01.2011
Executive Housekeeping Manager
Mantra Lorne
01.2007 - 01.2008
Executive Housekeeping Manager
Travelodge Southbank Hotel
01.2004 - 01.2007
Assistant Housekeeping Manager
The Como Melbourne
01.2003 - 01.2004
Assistant Housekeeping Manager
The Sebel Melbourne Hotel
01.2002 - 01.2003
Housekeeping Supervisor
Crown Plaza Melbourne
01.2001 - 01.2002
Housekeeping Office Coordinator
Centra Melbourne Hotel
01.1997 - 01.2001
Room Attendant
Centra Melbourne Hotel
01.1996 - 01.1997
Certificate IV - Hospitality And Tourism Management
Morwell TAFE
High School Diploma -
Traralgon Secondary High School
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