Summary
Overview
Work History
Education
Skills
Timeline
Teacher

Leonie Scannell

Brisbane,QLD

Summary

Customer-focused and practiced professional known for speed, accuracy and versatility, with eagerness to learn and master new processes. Team player committed to delivering clear and relevant financial data to right people at right time. Proactively anticipates needs, steps up to develop useful reports and enthusiastically helps recipients understand and apply complex submittals.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

24
24
years of professional experience

Work History

Bookkeeping Assistant

Frank Yourn Associates
Wynnum , 4178
01.2016 - Current
  • Maintained accurate records of financial transactions and organized ledgers.
  • Verified accuracy of invoices and other accounting documents or records.
  • Processed accounts receivable and payable and handled bank reconciliations.
  • Prepared financial reports, such as balance sheets, income statements, and statement of cash flows.
  • Provided customer service regarding billing inquiries.
  • Monitored accounts to ensure payments are up to date.
  • Researched discrepancies between invoices and purchase orders.
  • Reconciled account balances with general ledger entries on a regular basis.
  • Recorded journal entries into the accounting system software program.
  • Processed employee expense reimbursements according to company policies.
  • Analyzed changes in product or service costs associated with business operations.
  • Assisted external auditors during annual audits by providing requested documents in timely manner.
  • Maintained confidentiality of sensitive financial information at all times.
  • Maintained sales records with payment details and invoices.
  • Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
  • Ensured confidentiality and security of financial records.
  • Assisted in the preparation of monthly financial reports including balance sheets and income statements.
  • Handled inquiries and resolved discrepancies in accounts in a timely manner.
  • Coordinated with external auditors during annual audits by providing necessary financial data and support.
  • Supported month-end and year-end close process.
  • Performed bank reconciliations to ensure accuracy of financial records.
  • Prepared invoices and monitored accounts to ensure timely payments.
  • Managed inventory records and assisted with inventory counts and valuation.
  • Managed daily financial transactions including accounts payable and receivable, and general ledger entries.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Coded invoices to maintain organized and accurate records.
  • Received payments from customers via cash, check and credit cards to pay company invoices.
  • Checked figures and postings for correct entry and proper codes.
  • Reconciled expenses and financial records.

Office Assistant

Frank Yourn Associates
Wynnum , QLD
01.2016 - 12.2021
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Maintained an organized filing system of paper documents and electronic files.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Supported the planning and execution of corporate events and meetings.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Facilitated communication within the office and with external partners.
  • Supported bookkeeping tasks such as invoicing and expense tracking.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Answered and directed phone calls to appropriate staff members.
  • Maintained confidentiality of sensitive information and documents.
  • Answered telephones, directed calls, and took messages.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Delivered messages and ran errands.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Copied, sorted and filed records of office activities and business transactions.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Trained staff members to perform work activities and use computer applications.

Functions and Membership Coordinator

Royal Papua Yacht Club
Port Moresby , NCD
03.2008 - 06.2010
  • Developed and implemented membership policies and procedures.
  • Created detailed reports of membership activity for senior management review.
  • Managed the maintenance of member records, including contact information updates.
  • Organized monthly events for members and facilitated communication between members and staff.
  • Provided support to new members in setting up accounts and understanding program features.
  • Monitored online platforms for customer service inquiries related to membership issues.
  • Resolved escalated customer service complaints from members in a timely manner.
  • Maintained accurate records of all membership transactions using CRM software.
  • Worked closely with accounting department on billing inquiries from members.
  • Reviewed applications from prospective members and determined eligibility criteria.
  • Responded promptly to emails or phone calls from current or potential members.
  • Participated in local community events to promote organization's membership programs.
  • Oversaw membership data system to keep information updated and complete.
  • Promoted effective issue resolution regarding employees or members through active listening and dynamic communication skills.
  • Coached and mentored all employees to be engaging, pleasant, and helpful to new and existing members, which improved service expectations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Mentored junior team members and managed employee relationships.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Led on- and off-site customer support teams across multiple time zones.

Conference and Events Manager

Getaway Hotel and Apartments
Port Moresby , NCD
08.2007 - 03.2008
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.

Conference and Sales Coordinator

Getaway Hotel and Apartments
Port Moresby , NCD
03.2005 - 08.2007
  • Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
  • Conducted market research to identify potential customers for sales campaigns.
  • Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
  • Assisted with budgeting, forecasting and tracking of sales performance against goals.
  • Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
  • Maintained an up-to-date database of prospective clients and their contact information.
  • Planned promotional events such as trade shows and conferences for new products launch or existing product promotion.
  • Generated leads through cold calling, networking, referrals and other methods.
  • Performed follow-up calls with customers after each sale was completed.
  • Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
  • Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
  • Processed orders received from customers within specified timelines.
  • Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
  • Input customer data into system, updating information regularly with changes to buying habits.
  • Coordinated and finalized sales proposals to complete purchases.
  • Developed key customer relationships to increase sales.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Negotiated deals and handled complaints or objections.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Resolved customer complaints regarding sales and service.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Directed and coordinated products, services and sales activities.

Duty Manager

Lamington Hotel
Papua New Guinea , NP
03.2004 - 03.2005
  • Developed and implemented strategies to improve customer service.
  • Maintained accurate records of staff attendance, sales figures and stock levels.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Scheduled and organized daily shift rotations for a team of up to 15 employees.
  • Ensured adherence to health and safety regulations throughout the premises.
  • Investigated customer complaints in a timely manner, resolving issues efficiently.
  • Provided training sessions for new staff members on company policies and procedures.
  • Organized employee appraisals, providing feedback where necessary.
  • Monitored performance of staff members, offering advice where appropriate.
  • Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
  • Responded promptly to any emergency situations that arose during shifts.
  • Liaised with other departments to ensure seamless operations across the organization.
  • Reviewed customer feedback surveys in order to identify areas for improvement.
  • Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
  • Ensured compliance with local licensing laws and regulations relating to serving alcohol.
  • Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
  • Delegated tasks appropriately amongst team members according to individual skillsets.
  • Negotiated cost-effective deals with suppliers in order to reduce overhead costs.
  • Created positive work environment for employees and delivered exceptional customer service.
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Took care of customer problem escalated by other staff members.
  • Handled employee problems in absence of general manager.
  • Collaborated with upper management to improve productivity of operations.
  • Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Responded to customer questions regarding products, prices and availability.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Managed team of XX employees, ensuring high productivity and quality standards were met.
  • Negotiated with suppliers to secure cost-effective resources.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Streamlined workflow processes, reducing project completion times.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Front Office Manager

Lamington Hotel
Papua New Guinea , NP
07.2002 - 03.2004
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
  • Coordinated with other departments to ensure smooth running of the entire hotel operation.
  • Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
  • Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
  • Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.
  • Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
  • Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Updated knowledge about current industry trends through research or attending professional development courses.
  • Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
  • Established strong relationships with corporate clients in order to foster repeat business opportunities.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Created and optimized employee schedules for shift coverage.
  • Monitored office inventory to maintain supply levels.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Orchestrated staff meetings to maintain open communication and quickly address concerns.
  • Conducted transactions, confirming patient information, and processing according to standard protocol.
  • Met budget targets and quality standards by proactively leading team members and monitoring operations.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Monitored inventory of front office supplies and placed orders to maintain adequate stock levels.
  • Negotiated contracts with vendors and service providers for front office operations.
  • Developed and maintained a positive working environment, fostering team collaboration.
  • Coordinated room assignments, taking into account guest preferences and special requests.
  • Managed team of XX front office staff, including hiring, training, and performance evaluations.
  • Conducted regular staff meetings to communicate goals and solicit feedback.
  • Handled guest complaints and issues, ensuring satisfactory resolution and guest satisfaction.
  • Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention.
  • Conducted regular staff meetings to update team on hotel policies, guest feedback, and objectives.
  • Oversaw daily operations of front office, ensuring efficient and effective service delivery.
  • Coordinated with housekeeping and maintenance departments to ensure rooms are ready for guests.
  • Ensured all front office activities complied with legal, regulatory, and company policies.
  • Utilized property management systems to manage guest bookings, payments, and other transactions.
  • Implemented standard operating procedures to improve guest check- and -out process.
  • Ensured compliance with health and safety regulations within the front office area.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Produced thorough, accurate and timely reports of project activities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Reception and Accounts Supervisor

Lamington Hotel
Papua New Guinea , NP
01.2002 - 06.2002
  • Developed and implemented accounting procedures to ensure compliance with GAAP standards.
  • Analyzed financial data and prepared monthly, quarterly, and annual reports for management review.
  • Oversaw the accounts receivable and payable processes, ensuring timely payments of invoices.
  • Maintained accurate records of all transactions in accordance with company policies and procedures.
  • Reconciled bank statements on a monthly basis to ensure accuracy of information.
  • Prepared balance sheets, income statements, and other financial reports as required by management.
  • Reviewed expense reports for accuracy prior to approval process.
  • Monitored budget performance against actual results to identify variances and take corrective action when necessary.
  • Provided technical guidance to staff members regarding accounting issues or procedures.
  • Performed complex account reconciliations on a regular basis to ensure accuracy of financial reporting.
  • Coordinated the preparation of year-end audit materials for external auditors.
  • Ensured that internal control systems were properly designed and maintained.
  • Reviewed customer accounts regularly to detect any discrepancies or potential fraud activity.
  • Investigated customer inquiries promptly and resolved any disputes in a professional manner.
  • Managed vendor relationships, including contract negotiations and payment terms.
  • Monitored projects, disseminated information and answered concerns in order to cultivate and strengthen client relationships.
  • Drove account growth, client satisfaction and retention to deliver business results in collaboration with executives.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed customer complaints to determine appropriate methods for resolution.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Directed and supervised staff performance.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Managed daily operations, client relations and IT.
  • Motivated sales professionals by delivering positive reinforcement and constructive feedback.
  • Mentored newly hired employees by explaining tactics for building sales pipelines.
  • Assisted professionals by listening in on customer calls and suggesting techniques to close sales.

Receptionist

Lamington Hotel
Papua New Guinea , NP
08.2001 - 01.2002
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Updated daily log book with information about visitors entering the premises.
  • Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
  • Assisted with special projects assigned by management when required.
  • Organized conference room reservations for meetings or events.
  • Created badges for temporary personnel who entered the building on a daily basis.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
  • Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
  • Assisted with onboarding of new employees by providing orientation information and support.
  • Managed company database and ensured the accuracy of contact information.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Coordinated meeting room bookings and arranged catering for meetings and events.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Kept updated records of office expenses and costs, assisting with budget tracking.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Coordinated pick-up and delivery of express mail services.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Collated, bound and stored computer-generated reports.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Used company badging system to create badges for new employees and visitors.

Waitress

Lamington Hotel
Papua New Guinea , NP
09.2000 - 08.2001
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Organized take-out orders efficiently according to customer requests.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Provided accurate change for cash transactions using a cash register system.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees to perform duties.
  • Presented menus and answered questions regarding items.
  • Stocked service areas with supplies during slow periods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Informed customers of daily specials and signature menu items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Filled condiments and napkin containers during slack periods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Responded to ad hoc cleaning duties at end of shift.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Education

Task-manager, Member Magic And QWinPOS

Thyme Software Pty Ltd
Royal Papua Yacht Club Boardroom
01-2008

XERO Premium Online Course

Auckland College
Online Courses
01-2017

Great Leadership, Meetings and Recruiting People

SAGE Insghts
Coral Sea Hotels Training Room Port Moresby
01-2007

Supervision One

Steamships Limited Training Room
Port Moresby
08-2001

Communication Skills And Safety Awareness

Steamships Limited Training Room
Port Moresby
05-2001

Telephone Techniques And Time Management

Steamships Limited Training Room
Port Moresby
05-2001

Planning, Organising And Controlling

Steamships Limited Training Room
Port Moresby
05-2001

Computer Studies

Port Moresby Grammar School
Papua New Guinea

High School Certificate

Port Moresby Grammar School
Papua New Guinea

Skills

  • Data inputting
  • Client Billing
  • Financial Reporting
  • Customer Relations
  • Invoice Processing
  • Sales tax calculation
  • Bank Reconciliation
  • Expense Tracking
  • Cash Flow Management
  • Payment Collection
  • Financial statement preparation
  • Administrative Support
  • Account Reconciliation
  • Accounts payable management
  • Debt collection
  • Accounts receivable management
  • Month-end closing
  • Confidential Document Control

Timeline

Bookkeeping Assistant

Frank Yourn Associates
01.2016 - Current

Office Assistant

Frank Yourn Associates
01.2016 - 12.2021

Functions and Membership Coordinator

Royal Papua Yacht Club
03.2008 - 06.2010

Conference and Events Manager

Getaway Hotel and Apartments
08.2007 - 03.2008

Conference and Sales Coordinator

Getaway Hotel and Apartments
03.2005 - 08.2007

Duty Manager

Lamington Hotel
03.2004 - 03.2005

Front Office Manager

Lamington Hotel
07.2002 - 03.2004

Reception and Accounts Supervisor

Lamington Hotel
01.2002 - 06.2002

Receptionist

Lamington Hotel
08.2001 - 01.2002

Waitress

Lamington Hotel
09.2000 - 08.2001

Task-manager, Member Magic And QWinPOS

Thyme Software Pty Ltd

XERO Premium Online Course

Auckland College

Great Leadership, Meetings and Recruiting People

SAGE Insghts

Supervision One

Steamships Limited Training Room

Communication Skills And Safety Awareness

Steamships Limited Training Room

Telephone Techniques And Time Management

Steamships Limited Training Room

Planning, Organising And Controlling

Steamships Limited Training Room

Computer Studies

Port Moresby Grammar School

High School Certificate

Port Moresby Grammar School

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Leonie Scannell