Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Leonie Smith

North Avoca,NSW

Summary

I’m grateful to have worked across hospitality, administration and education roles, enjoying the diversity each has to offer. I have a proven track record of developing new businesses, being self-employed for many years as well as posses the skills required to assist in improving and developing well-established businesses. I pride myself on my work ethic and enjoy building solid working relationships with a professional and positive attitude. I have exceptional customer service and communication skills coupled with a flexible, adaptable nature.

Overview

28
28
years of professional experience

Work History

Switchboard Operator

Gosford Hospital
06.2023 - Current
  • Handling incoming calls from patients, families, healthcare professionals, and the public, addressing inquiries, and directing calls appropriately.
  • Connecting callers to the requested departments, wards, patient rooms, nursing stations, doctors, or other healthcare personnel within the hospital.
  • Managing emergency calls by following established protocols, quickly alerting relevant hospital staff, and connecting callers to emergency services when needed.
  • Operating specialized hospital communication systems, including emergency response systems and paging systems.
  • Ensuring patient confidentiality and adhering to strict privacy regulations when handling calls and patient information.
  • Managing multiple calls simultaneously, prioritizing urgent calls, and handling situations where quick decision-making is necessary.
  • Occasionally assisting with administrative tasks such as data entry, updating directories, or providing support to hospital staff as needed.

Administration/Operations Manager

H&H catering, Central Coast & Hunter Valley
01.2011 - 06.2023
  • I started working for the company as a casual staff member in 2011
  • Over 13 years my role was diverse and forever developing
  • As Operations/Event Manager I oversaw daily operations of three businesses within the company. Cafe, cocktail bar and catering business.
  • My role was varied, managing staff and customer relationships, implementing new Point of Sales system, digital marketing platforms, rostering systems and booking software.
  • Vendor and supply management
  • Recruitment, training and staff development
  • Event management, working on events from beginning to end from liaising with clients, marketing, ticketing, staffing and logistics.


Owner

Village Espresso Bar
01.2006 - 01.2011
  • I ran and owned my own successful business for over 6 years
  • It was a 7-day week business with between 15 – 20 casual staff on the payroll at any one time
  • We were well known for our quality coffee, catering and friendly customer service
  • I ran all aspects of the business including administration, paperwork, banking, marketing, supplies, payroll, staff, stock, menus and events.

Owner

Gourmet Garden Cafe
01.2001 - 01.2006
  • This business was run within a garden centre
  • My business partner and I worked closely with the owners of the centre and had a very successful and cooperative relationship with them

Manager

Lord Nelson Hotel
01.1999 - 01.2001
  • Time was split between managing main bar and doing office administration
  • Key responsibilities included:
  • Managing accommodation bookings
  • Bar rosters
  • Balancing tills
  • Ordering supplies
  • Stocktake and inventory
  • Assisting in payroll

Owner

Bangkok Dolphins
01.1997 - 01.1999
  • My business partner and I started the Bangkok Dolphins after seeing an obvious need for extra curriculum activities within the expat community
  • We started by offering swimming lessons however due to demand we quickly branched out into other sports including soccer, tennis and gymnastics
  • Our holiday camp programmes were also a huge success
  • Key responsibilities included:
  • Sourcing facilities
  • Setting up programmes
  • Bookings and customer service
  • Coaching –swimming, tennis, soccer

Manager of Coaching

Sportathlon
01.1996 - 01.1996

Education

Bachelor of Physical Education -

Australian College of Physical Education
1991

High School Certificate (HSC) - undefined

SCECGS Redlands
1988

Skills

  • Perform general administrative duties efficiently
  • Experience using Microsoft programs and Office 365
  • Exceptional staff management capabilities
  • Excellent verbal and written communication along with sound interpersonal skills
  • Comprehensive time management and organisational skills
  • Able to provide quality, courteous and efficient customer service
  • Manage rosters, stock and inventory
  • Processing payments and handling banking tasks
  • Email, content and social media marketing
  • Develop marketing and promotional materials
  • Enhancing business through developing online presence
  • Implement new software to improve and streamline business
  • Catering Coordination and menu planning
  • Proven capacity to project manage and successfully deliver events
  • Balance both local and corporate customers
  • Manage, develop, document and improve business processes
  • Crisis management
  • Update and maintain workplace policies and procedures
  • Solutions orientated and willing to learn

Referees

Referees available upon request


Timeline

Switchboard Operator

Gosford Hospital
06.2023 - Current

Administration/Operations Manager

H&H catering, Central Coast & Hunter Valley
01.2011 - 06.2023

Owner

Village Espresso Bar
01.2006 - 01.2011

Owner

Gourmet Garden Cafe
01.2001 - 01.2006

Manager

Lord Nelson Hotel
01.1999 - 01.2001

Owner

Bangkok Dolphins
01.1997 - 01.1999

Manager of Coaching

Sportathlon
01.1996 - 01.1996

Bachelor of Physical Education -

Australian College of Physical Education

High School Certificate (HSC) - undefined

SCECGS Redlands

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Leonie Smith