Leonie Stillitano
Margate,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Adept at working effectively unsupervised and quickly mastering new skills.
Customer-focused individual with a passion for delivering exceptional service.
Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace.
Safety-conscious with a strong work ethic and the ability to adapt to different environments.
Ready to contribute to a dynamic team and make a positive impact. Results-oriented individual with a passion for continuous learning and innovation.
Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Volunteer
Lighthouse Charity Food Centre
Deception Bay, Queensland
01.2025 - 02.2025
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Offered support and assistance to community members.
- Provided assistance to staff in the daily operations of the organization.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
Retail Sales Assistant
Lowes Menswear
Kippa-ring, Penninsula Fair Shopping Centre, Queensland
06.2000 - 11.2020
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Retail Manager
Lowes Menswear
Toowoomba, Queensland
12.2005 - 09.2018
Education
Cert IV Retail Management
First Impressions Recourses -
Logan Central , Brisbane04-2010
Skills
- Customer service
- Time management
- Team collaboration
- Problem solving
- Inventory management
- Event coordination
- Task prioritization
- Problem-solving
- Reliability and punctuality
- Cultural awareness
- Point of sale systems
- Cash handling
- Visual merchandising
- Effective communication
- Customer engagement
- Building customer loyalty
- Reliable and responsible
- Multitasking Abilities
- Cleaning and sanitizing
- Flexible schedule availability
- Inventory and stocking
- Conflict resolution techniques
- Cross-selling
Custom
- I started as a casual sales assistant for Lowes Menswear in the year 2000. in 2003 I wbecame a PPT of 30 hours per week. I then took the offered position of Assistant Manager in 2004. When the position of Manager became avaiable I was successful in that application in 2005.
- I worked as a manager at various stores, starting in the Toowoomba Clifford Gardens store I transferred to Caloundra in 2013 and than changes in personal circumstances saw me transfer as Manager to the Taigum store as manager. I then decided to return to PPT in contract ant the Chermside store and eventually transferred to the Kippa-ring store where I finished my carrer with Lowes.
- I left work in 2020 in Covid time and thought i wanted to retire, but I have missed work very much. The customer service and interaction and satifaction that comes from assisting people is something I have always enjoyed.
- I believe I can be an asset to your company. I do have alot of retail experience, but I am a team player.
References
References available upon request.
Timeline
Volunteer
Lighthouse Charity Food Centre
01.2025 - 02.2025
Retail Manager
Lowes Menswear
12.2005 - 09.2018
Retail Sales Assistant
Lowes Menswear
06.2000 - 11.2020
Cert IV Retail Management
First Impressions Recourses -