Leonie Storey
Summary
I am a highly motivated individual with a track record of delivering outstanding results with an emphasis on customer service, building relationships, training and coaching. I have proved that I am capable of working and thriving in challenging environments. I possess a strong customer focus that is enhanced by excellent management, communication and interpersonal skills. I am confident in my abilities to learn new processes and industry advancements quickly.
Overview
12
12
years of professional experience
Work History
Warehouse & Distribution Supervisor
PepsiCo Australia New Zealand
02.2014 - 08.2016
- Proactive “on the floor” leadership and supervision of35 frontline team members, across a3 shift,24-hour operation
- Responsible for ensuring compliance with best practice procedures in Operations
- Personnel management of team including coaching team members, conducting1:1’s, regular performance reviews, performance management and succession planning
- Management of Distribution Centre recruitment, inductions and on boarding
- Development and execution of the Distribution Centre training and upskilling plan
- Ownership of the labour budget to ensure execution of weekly labour crewing plan based on sales and production forecast, and team member requirements
- Management of required breakdown and preventative maintenance to ensure availability and efficiency of all assets
- Ownership of warehouse consumables budget
- Conduct daily tool box talks and monthly team brief and safety meetings
- Complete weekly analysis of scorecards and action plan opportunities to achieve KPI targets
- Compliance with Global (audit)controls
- Kronos time management
- Ensure compliance to food safety &5S standards throughout the DC
- Maintenance of state proof of delivery database
- All responsibilities as listed below - Distribution Supervisor
- Actively involved in national training committee
- Site lead for introduction of national forklift training
- Arranged documentation for regular Korean export
- 2014 “Performance with Purpose” award for Community Work
- Site lead for Rewards & Recognition programme at Canning Vale arranging cross functional activities & driving the national R&R agenda
Distribution Supervisor
PepsiCo Australia New Zealand
06.2011 - 01.2014
- Proactive leadership and supervision of8 drivers &1 administrative team member
- Responsible for ensuring deliveries to stores & Distribution Centres are within agreed time frames
- Personnel management of team including coaching team members, conducting1:1’s, regular performance reviews, performance management and succession planning
- Management of Distribution team recruitment, inductions and on boarding
- Development and execution of the Distribution team training and upskilling plan
- Management of required breakdown and preventative maintenance to ensure availability and efficiency of vehicles including3 semi-trailers,5 rigid trucks,6 trailers &8 vans
- Ownership of distribution budget
- Conduct daily tool box talks and monthly team brief and safety meetings
- Monitor own fleet utilisation & all transport related KPI’s
- Site lead in Chain of Responsibility training
- Ensure compliance to food safety & cleaning standards
- Ensure compliance to PepsiCo “TEST” drive
- Re-aligning schedules to cover public holidays etc
- So as to minimise disruption to customers & maximise sales
- Manage out of sequence orders by liaising with all relevant stakeholders to ensure orders are delivered as required by the customer
- Support local HR team by conducting Drug & Alcohol, Bullying & Harassment, Code of Conduct & Values training as required
- Worked as a lead in a major SAP upgrade
- Lead the national distribution team to review distribution issues including pallet control & POD’s
- Site lead for implementation of Loscam pallet control
- Arranged successful trial using own fleet to deliver to Geraldton
- Worked with DC Manager & sales team to run successful trial of new pick & delivery method
- Introduced pre start checklists for own fleet vehicles
- Site lead for Rewards & Recognition programme at Canning Vale arranging cross functional activities & driving the national R&R agenda
- Worked with the DC Manager to lead the Canning Vale Service & Distribution Team to win the2012 &2014 National S&D Team of the year for best performance across areas of service, cost, people & safety
- 2013 &2012 Service & Distribution (S&D) Support Team – Team Member of the Year
- 2013 Canning Vale Values Award
- 2013 Nominated to attend Australian Executive Women’s Leadership Symposium
- 2013 Performance with Purpose award – Safety Walk Project
- 2012 &2011 Canning Vale Values Award - Respecting others & succeeding together
- 2011 National nominee for Values award
- 20114 x Performance with Purpose award winner – Living our Values / Make a Difference
- Site lead for Rewards & Recognition programme at Canning Vale arranging cross functional activities & driving the national R&R agenda
Customer Service Manager
PepsiCo Australia New Zealand
02.2006 - 01.2011
- Co-ordinate the day-to-day activities of the Canning Vale Customer Service Team based on the inbound requests to deliver a cost effective service to customers, in accordance with Corporate Mission, Commitments and Guiding Principles
- Ensure seamless service to customers during leave periods through the effective use of team development and planning skills
- Support and foster the principles of continuous improvement within the Customer Service function
- Ensure Customer Service Department’s accurate, timely and efficient handling of order input and order generation into SAP, inclusive of Smith’s Direct and Point of Sale requirements
- Work with State Sales Team to align sales execution plans to forecast & inventory availability, inclusive of allocations and product launch
- Ensure sales priorities communicated to DC staff to ensure timely deliveries to customers
- Coordinate with Distribution Centre supervisor timely assembly and delivery of pre packed units
- Influence state sales team to action plan low code & excess inventory
- Analyse and verify case fill issues via KPI’s, inclusive of daily service tracking and reporting
- Prepare & chair weekly state Business Planning Group (BPG) meeting with sales & management representatives, inclusive of action plan generation & follow up
- CHEP pallet control
- Liaison & communication with sales, operations & warehouse on stock issues, new products, deletions etc
- Maintenance and co-ordination of Service Incident (error) reporting database and subsequent report out
- Manage Performance Development Reviews (PDR’s) for team5 members with quarterly review
- Performance manage as required
- Developed Customer Service Survey through survey monkey to identify opportunities for improvement
- Developed Customer Service scorecard based on orders keyed vs keying errors resulting in average accuracy rate of99.61%
- Co-ordinated the fit out of new mezzanine office ensuring seamless transition for all staff involved & no adverse effect on customer service
- Introduced skills matrix identifying opportunities & increasing skill base of the team
- Developed & implemented checklist for new delivery points
- Developed & implemented form for stock returned to warehouse resulting in better visibility & more accountability
- 2009 &2008 S&D Support Team – Team member of the year
- 2008 &2007 S&D “Star” award
- Worked with the DC Manager to lead the Canning Vale Service & Distribution Team to win the2014 National S&D Team of the year for best performance across areas of service, cost, people & safety
- Active member of site R&R programme
- 2011 Integral part of the team winning National Support team of the Year
Customer Service Representative
PepsiCo Australia New Zealand
06.2004 - 05.2006
- Processing of all customer orders through SAP on a daily basis ensuring orders are all finalised by required cut-off
- Answer incoming calls from customers
- Provide support to sales team members
- Handle customer complaints
- Work collaboratively with the team to ensure business & team objectives are met
- Investigate & Process customer credits through SAP based on documentation received from distribution teams within agreed time frames
- Maintain detailed knowledge of company’s products
- Consistently achieved high data entry accuracy standards
- Worked with DC manager to ensure seamless transition to from store deliveries to DC deliveries
Education
Certificate IV - Human Resources
01.2017
Fire Warden & Portable Fire Extinguisher Training
01.2016
AIB Food Safety Training
01.2016
PepsiCo Coaching Manager Program
01.2016
Lean6 Sigma / Kaizen Leader Training
01.2015
Warehouse Management Fundamentals Training Course
01.2014
Diploma - Management
01.2013
PepsiCo Leading Teams
01.2008
Introductory Course for Safety & Health Representatives
01.2008
Environmental Health Consultancy – Internal Food Safety Auditor’s Course
01.2006
Skills
- Managing and coaching teams
- Strong customer focus
- Organizational skills & time management
- Data entry
- Partnering with key stakeholders
- Continuous improvement
- Lean Six Sigma
- Health & Safety leadership
- Change Management
Timeline
Warehouse & Distribution Supervisor
PepsiCo Australia New Zealand
02.2014 - 08.2016
Distribution Supervisor
PepsiCo Australia New Zealand
06.2011 - 01.2014
Customer Service Manager
PepsiCo Australia New Zealand
02.2006 - 01.2011
Customer Service Representative
PepsiCo Australia New Zealand
06.2004 - 05.2006
Fire Warden & Portable Fire Extinguisher Training
AIB Food Safety Training
PepsiCo Coaching Manager Program
Lean6 Sigma / Kaizen Leader Training
Warehouse Management Fundamentals Training Course
Diploma - Management
PepsiCo Leading Teams
Introductory Course for Safety & Health Representatives
Environmental Health Consultancy – Internal Food Safety Auditor’s Course
Certificate IV - Human Resources
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