Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Leonie Strano

Innisfail,QLD

Summary

Accomplished and dedicated Senior Administration Clerk at Campbell Real Estate NQ, adept in bookkeeping and providing exceptional customer service. Excelled in managing trust accounts and audits, demonstrating strong time management and discretion. Skilled in Console, QuickBooks, Xero, Word, and data entry in Excel. Fostered significant improvements in office efficiency and data accuracy, contributing to enhanced client satisfaction.

Responsible, punctual and productive professional when working with little to no supervision. Knowledgeable Administration Clerk with solid background in administrative operations. Demonstrated expertise in time management and organizational skills. Highly efficient Administration Clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

23
23
years of professional experience

Work History

Senior Administration Clerk

Campbell Real Estate NQ
08.2002 - 11.2024
  • Managed the Real Estate's Trust Account with the program "Console" with daily Bank uploads of tenant rental payments, Invoicing of Creditors and payments, mid and end-of-month landlord rental and creditor distributions. Responsible for the yearly Trust Account audit reports.
  • Typing of Real Estate Sales Contracts and Solicitor letters, Landlord Agreements, Tenant lease agreements and bonds. Preparation and filing of all court documents.
  • Managed the Real Estate's General account with the program "Quickbooks" I was responsible for the paying of all office invoices, staff wages and superannuation payments, preparation and payment of all BAS Tax statements and account reconciliation.
  • Managed sensitive information with discretion, maintaining strict confidentiality at all times.
  • Provided exemplary customer service to internal and external clients, resolving issues promptly and professionally.
  • Established strong working relationships with colleagues, vendors, and clients through consistent communication and professionalism.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Utilized office management software Excel to record and track customer information.
  • Promoted a safe work environment by enforcing adherence to safety protocols throughout the workplace.
  • Self-motivated, with a strong sense of personal responsibility, and enjoy working in a team environment.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Input data into spreadsheets and website databases.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Worked with the accounting program Xero creating invoices and receipting of customer payments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Teacher Aide

Goondi State School
01.2002 - 12.2002
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • I was employed as a casual teacher aide filling in when other aides were on holiday or sick leave. I also worked at other schools throughout the Cassowary Coast Region.
  • I was also the treasure and secretary for the Goondi State School P&C for over 10 years.

Education

No Degree - Certificate 111 Teacher Aiding

TAFE QLD
QLD
01.2002

No Degree - Certificate in Business Studies

TAFE QLD
QLD
11.1984

High School Diploma -

Trinity Bay State High School
Cairns
12.1983

Skills

  • Telephone Etiquette
  • Bookkeeping
  • Administrative tasks
  • Correspondence Writing
  • Professional and mature
  • Time management
  • Record Management
  • Document preparation
  • File and database management
  • Experience in programs - Console, QuickBooks, Xero, Word and Excel
  • Customer Service

Interests


  • I like cooking new recipes
  • Passionate about balancing physical health with mental and emotional wellness
  • Outdoor adventures such as camping, bush walking, water skiing, and canoeing

Timeline

Senior Administration Clerk

Campbell Real Estate NQ
08.2002 - 11.2024

Teacher Aide

Goondi State School
01.2002 - 12.2002

No Degree - Certificate 111 Teacher Aiding

TAFE QLD

No Degree - Certificate in Business Studies

TAFE QLD

High School Diploma -

Trinity Bay State High School

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Leonie Strano