Lee Symmons
Massie, Qld,Qld
Overview
31
31
years of professional experience
Work History
Home Stager
L'Styling
Tamborine, Queensland
02.2016 - 09.2020
- Created inviting spaces through strategic furniture arrangement and decor selection.
- Collaborated with clients to understand their style and staging needs effectively.
- Coordinated logistics for staging installations, ensuring timely setup and teardown.
- Maintained inventory of staging materials and ensured quality throughout all projects.
- Coordinated delivery schedules with vendors and ensured all materials were delivered on time.
Retail Store Manager
Tamborine Living
Tamborine, Queensland
02.2014 - 08.2016
- Owned a homewares store in a busy tourist area of Tamborine Mountain.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Handled cash register transactions accurately while providing excellent customer service.
- Organized merchandise displays according to seasonal promotions or special events.
- Coordinated stock replenishment processes as needed based on sales trends.
- Supervised cash drawer balances and deposits of store receipts.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Customer Service Representative
Cook Medical Australia
Brisbane, Queensland
03.1990 - 10.2013
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate records of customer interactions and transactions.
- Utilized customer service software to track requests and manage follow-ups.
- Collaborated with team members to improve service delivery processes.
- Provided product information and guided customers through purchasing decisions.
- Handled customer complaints with empathy and professionalism.
- Participated in training sessions to enhance product knowledge and skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Monitored service quality to ensure adherence to company standards.
Education
Personal Assistant Studies
Granville TAFE
Skills
- Customer relationship management
- Professional telephone demeanor
- Product and service solutions
- Problem resolution
- Materials transport
- Prioritization
- Courteous demeanor
- Team management
- Adherence to high customer service standards
- Technical support
Timeline
Home Stager
L'Styling
02.2016 - 09.2020
Retail Store Manager
Tamborine Living
02.2014 - 08.2016
Customer Service Representative
Cook Medical Australia
03.1990 - 10.2013
Personal Assistant Studies
Granville TAFE