Leonie Tearle
Wynnum
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour's, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
CSR
11.2022 - 12.2023
- Established strong internal and external customer working relationships.
- Responded proactively and positively to rapid changes.
- Cross-trained and provided backup support for team members and leaders.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Clarified and documented customer's issues and determined root cause in a timely manner to resolve product or service complaints.
Sales Team Manager
Bolton Gems
03.2018 - 07.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- .Drove sales growth through thorough market analysis, identifying emerging trends, competitor activities, and potential untapped markets.
- .Championed the adoption of CRM software to streamline sales processes and provide valuable insights into customer behavior patterns.
- Drove sales by developing multi-million dollar contract sales.
- Optimized territory assignments to maximize coverage and ensure balanced workloads among team members.
Retail Store Leader
Crown Family Jewellers
06.2016 - 03.2018
- Assisted with new hire processing and existing training programs.
- Solicited customer feedback to identify and improve on areas of weakness.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Enhanced employee retention rates through the introduction of competitive benefits packages and regular performance-based incentives.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
Retail Store Leader
Salera Jewellmaster
02.2014 - 04.2016
- Devised and implemented processes and procedures to streamline operations.
- Developed and executed strategic plans for business growth, resulting in increased revenue and market share.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
No Degree - Coloured Gemstone Grading
Gemmological Association of Australia
Brisbane08.2022
No Degree - Jewellery CAD With Rhino 3D
Square Peg Studios
Brisbane01.2020
No Degree - Diamond Rough Grading And Origin Identification
Gemmological Association of Australia
Brisbane, QLD07.2015
Diamond Technology
Gemmological Association of Australia
Brisbane10.2000
Graduate Diploma - Gemmology
Gemmological Association of Australia
Brisbane, QLD10.1999
Skills
- Strong Client Relations development coupled with working internal relations
- Data Management
- CRM software proficiency
- Basic Skill Microsoft Excel
- Exceptional attention to detail
- Critical Thinking
- Complaint Investigation
Timeline
Customer Service Representative
CSR
11.2022 - 12.2023
Sales Team Manager
Bolton Gems
03.2018 - 07.2022
Retail Store Leader
Crown Family Jewellers
06.2016 - 03.2018
Retail Store Leader
Salera Jewellmaster
02.2014 - 04.2016
No Degree - Coloured Gemstone Grading
Gemmological Association of Australia
No Degree - Jewellery CAD With Rhino 3D
Square Peg Studios
No Degree - Diamond Rough Grading And Origin Identification
Gemmological Association of Australia
Diamond Technology
Gemmological Association of Australia
Graduate Diploma - Gemmology
Gemmological Association of Australia
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