Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Leran Zhao

Enfield ,NSW

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Coles Online Group
Alexandria , NSW
01.2021 - Current
  • Local multi-drop grocery deliveries
  • Manage the loading & unloading of all outgoing goods.
  • Quality assurance and accuracy of receipting and dispatching goods.
  • Resolved customer complaints quickly and efficiently.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Collaborated with other departments such as logistics and sales to resolve customer issues.
  • Identified opportunities to improve customer service processes and procedures.

Truck Driver

Direct Express
Warwick Farm
08.2020 - 12.2020
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Communicated with dispatchers regarding pickup and delivery times.
  • Loaded and unloaded cargo using forklifts or other material handling equipment.
  • Ensured deliveries were on time by following designated routes and adhering to traffic laws.
  • Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
  • Reported all accidents or violations to management immediately upon occurrence.

Logistics Coordinator

Nippon Express
Mascot, NSW
01.2013 - 07.2018
  • Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
  • Analyzed data to identify cost savings opportunities in the logistics process.
  • Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
  • Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
  • Created reports on freight costs, delivery timelines, invoices and other related information.
  • Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
  • Collaborated with internal teams to coordinate shipments between multiple locations.

Warehouse Assistant

Summit Global express
Mascot, NSW
01.2013 - 01.2013
  • Received and processed incoming orders, ensuring accuracy of information.
  • Verified stock inventory levels and maintained records of items shipped and received.
  • Packed goods for shipment, including labeling boxes and preparing shipping documents.
  • Organized warehouse racks to ensure efficient storage of goods.
  • Reported any damaged items or discrepancies in shipments to supervisor immediately.
  • Operated forklift to move materials around the warehouse safely.
  • Followed safety guidelines while operating machinery in the facility.

Sales Manager

MW toolbox & trailer serives
St Peters
01.2009 - 12.2011
  • Developed and implemented sales strategies to increase market share.
  • Identified and developed new markets for products or services.
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Managed daily operations of sales department, including supervision of staff members.

Education

BBA - Accoutning

Macquarie University
Sydney, NSW
09.2007

Skills

  • Order Placement
  • Delivery Tracking
  • Inbound Customer Service
  • Customer Complaint Resolution
  • Account Management
  • Problem Resolution
  • Customer Service

Certification

  • Fork lift license
  • RGA & RSA license

References

References available upon request.

Timeline

Customer Service Agent

Coles Online Group
01.2021 - Current

Truck Driver

Direct Express
08.2020 - 12.2020

Logistics Coordinator

Nippon Express
01.2013 - 07.2018

Warehouse Assistant

Summit Global express
01.2013 - 01.2013

Sales Manager

MW toolbox & trailer serives
01.2009 - 12.2011

BBA - Accoutning

Macquarie University
  • Fork lift license
  • RGA & RSA license

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Leran Zhao