LERISHA KUNDASAMY
Melton,VIC
Summary
Logistics professional with seven years' experience working at one of the world's largest logistics companies, DHL Supply Chain. I am passionate about delivering high quality work and results through a structured and strategic way of working. I enjoy building strong working relationships and leveraging strengths to create a culture of continuous improvement in the work place. I believe in being approachable and having respect for everyone.
Overview
8
8
years of professional experience
Work History
Operations Quality Manager
DHL Supply Chain
Current
- Lead and implement defined processes to ensure compliance with all relevant obligations for external regulatory licenses and accrediting authorities
- Quality lead for projects providing quality and regulatory expertise
- Acting as a key interface between DHL and its external & internal customers to ensure GMP standards are implemented and maintained
- Implement & maintain the policies, systems, structures and practices that meet Regional Guidelines, Regulatory requirements, Certifications Standards, Licenses
- Conduct and participate in compliance and regulatory audits.
Continuous Improvement Advisor (OMS)
DHL Supply Chain
06.2020 - 05.2021
- Manage medium to large Operations Excellence projects in line with the project management methodology
- Implement Operations Excellence programmes to deliver continuos improvement initiatives
- Manage the overall planning, control, stability and delivery of assigned projects
- Develop detailed implementation plans, schedules, estimates, resource plans and status reports
- Manage the budget and reporting process of assigned projects on an on -going basis
- Obtain feedback from key stakeholders and manage stakeholder relationships across the business
- Establish high performing delivery teams and ensure team engagement.
Account & Co-Pack Operation Manager
DHL Supply Chain
06.2016 - 05.2020
- Develop and maintain key client relationships with top global companies and with regional offices
- Responsibility for resolving customer issues as first port of call
- Enabling and managing the achievement of service performance that exceeds customers' expectations
- Facilitating and leading customer reviews including commercial contract renewals
- Developing annual customer business plans that support agreed strategies
- Overall accountability for budgets and PNL management
- Managing yearly stock takes to ensure agreed SLA is achieved
- Provide leadership and development to direct reports
- Maintain and promote a safety first culture.
Operations Graduate
DHL Supply Chain
05.2014 - 05.2016
- Two year intensive graduate programme with exposure to all aspects of DHL Supply Chain business including warehousing and transport processes, business development, IT systems, finance, quality assurance and project management
- On the floor warehousing experience which included supervising operations teams to build a foundation for future growth outside of the graduate programme.
Case Manager
Ministry of Social Development, Work and Income New Zealand
12.2012 - 05.2014
- High level of customer service support to clients from all different walks of life
- Conduct face to face interviews to assess financial needs and provide effective solutions
- Assisting clients with getting into suitable employment
- Overall management of a case load of clients.
Education
Bachelor of Engineering: Electrical Engineering -
Auckland University of Technology
New Zealand01.2012
Skills
- Detailed warehouse operation process knowledge including inbound, outbound and inventory
- Managing operational performance against agreed SLA's in commercial contracts
- Team management and development
- Ability to effectively communicate and gain trust with people at all levels in a professional manner
- Develop and maintain key relationships through excellent written and verbal communication skills
- Management of financial performance to ensure budget is met and accounts are profitable
References
Available upon request.
Timeline
Operations Quality Manager
DHL Supply Chain
Current
Continuous Improvement Advisor (OMS)
DHL Supply Chain
06.2020 - 05.2021
Account & Co-Pack Operation Manager
DHL Supply Chain
06.2016 - 05.2020
Operations Graduate
DHL Supply Chain
05.2014 - 05.2016
Case Manager
Ministry of Social Development, Work and Income New Zealand
12.2012 - 05.2014
Bachelor of Engineering: Electrical Engineering -
Auckland University of Technology
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