Leroy Thomas Jackson
Brunswick West,VIC
Summary
Astute professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Patient professional talented at assisting customers with questions and concerns and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Proficient in Microsoft Office. Dedicated manager with experience across multiple site location . Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Area Manager
Planet Pets
06.2022 - Current
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Supervised three location sites in Victoria and managed up to 10 staff, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Managed the online store for the business including all eCommerce sales, advertising and customer service.
- Dedicated to expanding client bases by building lasting relationships.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Customer Service Agent
The SMART Group
01.2020 - 06.2022
- I was involved in working customer service for an internet provider within Australia, providing troubleshooting for home phone, Internet and Mobile
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Resolved over 60 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Educated customers on company systems, form completion and access to services.
- Addressed customer account discrepancies and concerns.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Retail Sales Assistant
Club X Adult Stores
11.2017 - 12.2019
- I maintained and exceeded the company's sales Key Performance Indicators receiving brand awards for my sales efforts
- Used POS system to process sales, returns, online orders and gift card activations.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Coached team on effective upselling and cross-selling methods.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Assisted customers with prompt and polite support in-person and via telephone.
Retail Sales Assistant
Nespresso Australia
06.2015 - 09.2017
- I had the Opportunity to Represent my store at various brand seminars throughout Australia
- I was Responsible for processing new ideas from within the company and presenting them to management
- I exceed the company's luxury sales Key Performance Indicators and contributed to a 99/100 store mystery shopper rating
- I assisted with afterhours store visual merchandising and stock counts.
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Increased sales by offering advice on purchases and promoting additional products.
Assistant Store Manager
Licensed Pty Ltd
05.2012 - 02.2015
- I assisted with various shop fit outs to expand the business.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Investigated market to identify seasonal trends and forecast consumer needs.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
Education
Certificate 3 and 4 in Fitness, Boxing Certificate and Group Training certificate, Human Performance Centre - Health And Fitness
Human Performance Centre
Miami, Qld09.2010
12 HSC -
Palm Beach Currumbin High School
Palm Beach, QLD11.2009
Skills
- Project Planning
- Total Quality Management
- Sales Expertise
- Sales Planning and Implementation
- Communication Skills
- Purchasing and Planning
- Team Leadership
- Client Relations
- Vendor Partnerships
References
Aiden Zovic - 0424552968 - The Smart Group
Shaun Naylor - 0425849695 - Nespresso Australia
Kara Aylward- 0424960444- Licensed PTY LTD
Timeline
Area Manager
Planet Pets
06.2022 - Current
Customer Service Agent
The SMART Group
01.2020 - 06.2022
Retail Sales Assistant
Club X Adult Stores
11.2017 - 12.2019
Retail Sales Assistant
Nespresso Australia
06.2015 - 09.2017
Assistant Store Manager
Licensed Pty Ltd
05.2012 - 02.2015
Certificate 3 and 4 in Fitness, Boxing Certificate and Group Training certificate, Human Performance Centre - Health And Fitness
Human Performance Centre
12 HSC -
Palm Beach Currumbin High School
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