Lesley Bakker

Cultivated strong customer relationships, increasing loyalty and repeat business.

Analyzed customer needs to develop tailored solutions for specific requirements.

Processed credit and debit card transactions to ensure seamless payment experiences.

• Greeted customers, delivering exceptional sales and service to maximize revenue.
• Identified areas for process improvement to enhance customer engagement.
• Maintained up-to-date knowledge of promotions, payment policies, and security practices for informed service.

Excelled in management roles focused on delivering outstanding customer service.

Strengthened customer relations to drive satisfaction and loyalty.

Implemented team-building practices that improved performance metrics.

Managed family business for 15 years, overseeing all operations and strategic decisions.

Led major hotel redevelopment project, enhancing property value and guest experience.

• Served on Women in Hotels committee for 10 years, advocating for gender equality in hospitality.
• Completed extensive training across various hospitality sectors, ensuring comprehensive expertise.
• Lectured part-time in Bar Operations and Hospitality, delivering specialized knowledge to students.