Lesley Bennett
Lake Haven,NSW
Summary
I am a friendly, dedicated and organised individual who has an ambition to succeed in any given environment. Although I have over 20 years experience within the Hospitality industry, I enjoy learning new skills and challenges. I work well with others whilst also working efficiently on my own. These qualities have been recognised by peers and Management which has allowed me the opportunity to progress in my career.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SUPERVISOR
Towradgi Park Bowling Club
11.2020 - Current
- Opening/Closing procedures, High standard Customer Service (Face to Face and Telephone), Cash Handling, Balance End of Trade tills, Club Promotions, RSA/RCG, Hygiene and Safety regulations and procedures, Staff Supervision and Training, Tab and Keno operations, Ensure a Clean and Safe work/customer environment, Setup for Functions and Entertainment
Hospitality Team Member
The Ary Toukley
11.2021 - 07.2024
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
- Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
- Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner.
- Stayed up-to-date with industry trends and advancements, incorporating relevant knowledge into daily interactions with patrons.
- Conducted thorough inspections of gaming areas to ensure adherence to cleanliness standards and regulatory guidelines.
- Improved overall guest satisfaction by offering personalized assistance during their visits to the gaming floor.
- Supported marketing initiatives by distributing promotional materials and explaining benefits to guests.
BAR / WAITRESS / CLEANING
Nepean Belle Cruising
08.2016 - 10.2017
- High standard Customer Service, Bar operations, Cash Handling, Waitressing, Stock ordering, RSA, Functions, General cleaning, Opening/Closing procedures, Ensure a clean and safe environment
Education
CERTIFICATE R3 IN HOSPITALITY -
Tafe NSW
North Wollongong, NSWSkills
- Excellent Customer Service
- Initiative
- Multitasking
- Attention to detail
- Punctual
- Cultural awareness
- Reliable
Certification
- RSA
- RCG
- Advanced RCG
Timeline
Hospitality Team Member
The Ary Toukley
11.2021 - 07.2024
SUPERVISOR
Towradgi Park Bowling Club
11.2020 - Current
BAR / WAITRESS / CLEANING
Nepean Belle Cruising
08.2016 - 10.2017
CERTIFICATE R3 IN HOSPITALITY -
Tafe NSW
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