Lesley Kelly
Petrie,Australia
Summary
I am a person who is dependable, reliable, and methodical with a proven strong work ethic who can work both independently and within a team environment. I am not afraid to ask questions of others that allows me to understand and see ‘the big picture’ before providing working solutions to issues that may arise within the workplace. I can and willing to act within company guidelines to complete any task assigned to me. I am responsive to people’s needs. I take time to listen and draw out feedback to establish good working relationships and can communicate well with both internal and external clients of the company.
Overview
18
18
years of professional experience
Work History
Service Leader
Orange Sky Australia
Sunshine Coast
04.2016 - Current
- Maintain the quality and consistency of service, safety, and culture throughout the Sunshine Coast, which includes incident and risk management
- Management & roll out of new shifts and services
- Monitor volunteer satisfaction and engaging with volunteers during shifts to address any concerns
- Manage volunteer leadership performance through being available when needed and keeping contact with Activity Leaders
- Develop relationships, and being the point of contact for all volunteer leaders within the Sunshine Coast
- Identify opportunities and gaps in service delivery and working with the Sunshine Coast Leaders and HQ leaders.
Technical Administration Analyst
NRM IT SERVICES
07.2005 - 01.2020
- Purchasing of technology across NRM group including mobile phones, tablets, laptops and desk top PCs, Software and hardware products applicable and compatible with company technology
- Ensuring purchasing of any item is done in accordance to company policy and under the terms of the company issued Delegated Authority rules (DA)
- Reconciliation of monthly telecommunication charges across NRM group ensuring all charges are correct and in accordance with contracts held with providers
- Follow-up of incorrect billing and monitoring of all changes to invoices to ensure all is in place and correct
- Capex’s against purchase orders and invoices as they arrive ensuring they are completed as per company policy
- Approval of invoices through the company accounts payable system
- Mobile data usage through provider supplied system
- Following up with users who have breached acceptable company usage allowances and providing workable solutions to these users to enhance their working environments while maintaining company expectations
- Tasks assigned as a member of the IT Service desk including; Creation of new user profiles for incoming staff including user profiles for mobile phones, laptop and intercompany software programs
- Cancellation of services ensuring the company expectation applied to departing staff is completed in a timely manner
- Resolving incident and service requests in accordance to company directives applied to the NRM Service Desk queue
- Escalate incidents or service requests in a timely and accurate manner
- Management of the company asset register in relation to technology for NRM.
PA to the GM Technology and Infrastructure
NRM IT SERVICES
07.2005 - 01.2020
- Arrange Travel for NRM IT Services (16 team members) using provider supplied online booking system and in accordance with company policy
- Monitor and reconcile corporate credit card expenses on a monthly basis for 2 senior managers of the team
- Organization of meetings and conferences
- Diary management
- Inducting and exiting employees.
Education
Mental Health First Aid -
Certificate of Achievement EEO Contact Officer iHR Australia
Health and Safety Representative Training Course -
Queensland Government
Skills
- Asana
- Volaby
- Microsoft Office Suite including
- ProMaster
- MDUM (Telecommunications provided software)
- CTM Smart Portal (Travel provider software)
- Oracle Imaging and Process Management systems
- SmartBill Expense Management of Telstra services
- Telstra T Analyst Telstra tools for managing Telstra services
- ManageEngine Service Desk Portal for Service requests
- MYOB
Referees
- Daniel Glaubert, Former Manager of Operations at Orange Sky Australia, +61 414 516 198
- Steve Tempest, News Corp GM Customer Experience Systems, steve.tempest@news.com.au, +61 439 545 412
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Leader
Orange Sky Australia
04.2016 - Current
Technical Administration Analyst
NRM IT SERVICES
07.2005 - 01.2020
PA to the GM Technology and Infrastructure
NRM IT SERVICES
07.2005 - 01.2020
Mental Health First Aid -
Certificate of Achievement EEO Contact Officer iHR Australia
Health and Safety Representative Training Course -
Queensland Government
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