Lesley McGarrigle
Summary
Responsive team leader with strong retail background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well organized and proactive retail professional with good communication skills and positive attitude.
Overview
24
24
years of professional experience
Work History
Canteen Assistant
St Andrews College
04.2023 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Merchandiser
Silly Solly's
02.2021 - 03.2023
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Established strong vendor relationships to maintain and support business.
Deli Manager
Farm Fresh Meats
05.2012 - 03.2020
- Supervised and trained staff of 20
- Acting 2IC
- Enforced staff performance and service standards to deliver consistent and positive customer service experience
- Management of team of 5 employees in high-pace environment, profiting average $10,000 in business profit weekly
- Maximized customer satisfaction scored by training employees well and implementing strong customer relations standards
- Reduced costs by controlling portion sizes and eliminating all types of waste
- Implemented processes to maximize safety and cost efficiency of operations
- Created/implemented effective marketing promotions to improve business
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earning at bank
- Controlled portion sizes and garnishing for optimal cost controls
- Increased store sales 25% by cross-selling complementary items
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Training Coordinator
Woolworths Pty Ltd
03.2000 - 02.2012
- State Training Coordinator
- Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals
- Led training programs designed to implement new agent performance management standards for 2 departments
- Analysed each department's training needs and developed new training programs based upon data collected
- Effectively trained instructors and supervisors on techniques for managing employees
- Mentored team members to succeed and advance within department and company
- Conducted evaluations of training courses to uncover areas in need of improvement
- Determined course objectives and found or wrote course materials to cover topics
- Created testing and evaluation procedures to assess performance before, during and after training sessions
- Management of profitable sales, complex issues and difficult customers.
Skills
- Finance management skills
- Planning/developing merchandising strategies
- Staff training
- Leadership development
- Building brand awareness
- Communication/problem solving
- Management skills
- Team direction
- Verbal Communication
- Problem Resolution
References
Upon request
Timeline
Canteen Assistant
St Andrews College
04.2023 - 09.2023
Merchandiser
Silly Solly's
02.2021 - 03.2023
Deli Manager
Farm Fresh Meats
05.2012 - 03.2020
Training Coordinator
Woolworths Pty Ltd
03.2000 - 02.2012
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