Summary

Overview

Work History

Education

Skills

References

Timeline

Lesley Parkin

Parmelia,Australia

Summary

Accomplished Customer Service Representative with expertise in daily operations and compliance. Strong background in client relationship management enhances customer satisfaction and loyalty. Proven ability to coordinate logistics and oversee documentation for customs compliance.

Overview

2027

years of professional experience

Work History

Customer Service Representative / Branch Manager

Transways Logistics International

O'Connor, WA

2009 - Current

Led daily branch activities, integrating customer service, human resources, sales, and marketing to optimize overall performance.
Oversaw daily branch operations, ensuring adherence to company policies and enhancing operational efficiency.
Developed strong relationships with clients to enhance service satisfaction.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Streamlined logistics and transportation schedules to facilitate timely deliveries and improve service reliability.
Managed documentation for customs clearance and compliance.
Communicated with suppliers and freight forwarders to resolve issues.
Processed documents including bills of lading, invoices, and other import and export related paperwork.
Ensured proper documentation was completed prior to customs clearance of shipments at ports of entry or exit.

Customer Service Officer

Hellmann Worldwide Logistics

02.2006 - 05.2009

Liaised daily with clients and overseas offices to ensure seamless operations
Updated customers consistently on shipment status to enhance communication
Provided accurate quotes to new and existing clients, facilitating informed decisions
Arrange air and sea shipments
Import air/sea operations and Export air/sea operations

Key Account Controller

Kuehne + Nagel

04.2004 - 02.2006

Liaised with overseas offices to expedite customer orders for timely importation
Tracked orders for prompt arrival into Australian ports, ensuring timely delivery
Ensuring all necessary paperwork is received and in order
Lodging documentation with Australian Customs Service
Paying shipping lines and freight forwarders
Arranging cartage to clients' premises when necessary
Prepared invoices and closed files for accurate record-keeping
Resolved customer queries, providing timely and accurate information to enhance satisfaction

Inventory Planner

Metso Minerals

11.2002 - 04.2004

Analyzed inventory through company systems and reports; initiated purchase orders for timely replenishment.
Raised purchase orders with suppliers based on demand, considering price, time, and availability.
Leveraged existing stock to satisfy inventory demands.
Ensured inventory availability to fulfill customer requirements.

Customer Service Specialist

Stratatel Ltd

03.2001 - 11.2002

Addressed customer service enquiries from clients regarding company's products
Coordinated with third-party vendors to meet client needs
Collaborated with telecommunications suppliers to resolve service issues
Updating and maintaining an internet based mobile telephone asset and expense management system

Personal Assistant - President of Academic Council

Drake Overload/Murdoch University

01.2001 - 03.2001

Coordinated communication between students and professors to address concerns and improve engagement
Executed typing and administrative tasks to support efficient operations

Manager-Sea Freight

International Cargo Services

Fremantle, WA

01.1996 - 2000

Led team of seven import/export clerks to ensure timely processing of shipments
Coordinated shipments with overseas agents to ensure efficient delivery to clients.
Ensuring efficient delivery of goods and services to clients
Prepared monthly reports for senior management to support decision-making
Completed assignments in Adelaide and Melbourne during staff shortages
Ordering goods from overseas suppliers

Inward Freight Clerk

Sea Transport Management

01.1991 - 01.1994

Import/Export Clerk

Misc Agencies

01.1990 - 01.1991

Receptionist/Inward Freight Clerk

Seatrans McArthur Shipping

01.1989 - 01.1991

Reception/Secretary

Brambles International Freight

01.1988 - 01.1989

Receptionist/Secretary

SGIO Insurance

01.1986 - 01.1988