Lesley Ryder

SMEG AUSTRALIA

1996.03 - Current

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Collaborated with team members to develop best practices for consistent customer service delivery.
Increased spare parts inventory accuracy by implementing a robust tracking system and conducting regular audits.
Analyzed usage patterns to forecast future demand accurately, allowing for more strategic purchasing decisions and reduced costs.
Developed strong relationships with suppliers, resulting in better pricing and faster delivery times for essential parts.
Trained staff members on proper procedures for handling delicate or expensive components, minimizing breakages and losses during storage or transport.
Introduced an effective warranty tracking system that helped manage claims promptly and recover costs from manufacturers.

Summary