Lesley Smith
Gleneagle,QLD
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through a number of years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
27
27
years of professional experience
Work History
MEMBER RELATIONS MANAGER/ FUNCTIONS MANAGER
MAQUARIE LINKS GOLF CLUB
Ingleburn, NSW
05.2001 - 11.2022
- Increased membership growth base from 224 to 560 in two years.
- Worked closely with all departments to maximize Member and Guest usage by organizing events of interest for Members.
- Communicate special events and activities via email and club newsletter.
- Manage Membership Expenses and departmental forecasting
- Have thorough knowledge of Club By-Laws, Policies and Club Rules
- Active participation and facilitation of Membership Committee and Board of Governors
- Developed & Maintained Membership Databases.
- Meet with prospects and provide Club tours
- Membership Sales/Marketing
- Prepare prospect and orientation packets, as well as coordinate invitations to nominees who wish to become a member
- Coordinate enrolment process for all new Members and conduct orientation
- Responsible for timely follow up with new Members for purpose of acquiring a prospective Member referral
- Work closely with staff to ensure Members are receiving outstanding service,
- To provide warm welcomes and fond farewells to all Members/Guests who enter and leave club.
- Build lasting and strong relationships with Members
- To assist Members in providing information for and scheduling appointments and reservations for club programs
- Demonstrated leadership skills in managing projects from concept to completion.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organisational and time management skills while managing multiple projects.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Cultivated interpersonal skills by building positive relationships with others.
Administrative Assistant
University of Western Sydney
Campbelltown, NSW
01.1996 - 05.2001
- Executed record filing system to improve document organization and management.
- This position required interpersonal and communication skills.
- I demonstrated the ability to liaise with various clients including academics, hospital personnel, postgraduate students and the general public.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Prepared and collated modules for Nurses studying distance education.
Education
High School Diploma -
Kingsgrove North High School
Kingsgrove, NSWRSA -
Campbelltown Catholic Club
Campbelltown, NSW2014
Skills
HARD SKILLS
- Microsoft Office (Excel, Word, PowerPoint, Access and Publisher)
- Business Writing
- Account Balancing
- Office Management
- Data Management
- New Business Development
- Office Equipment Maintenance
- Typing Proficiency
- Marketing
SOFT SKILLS
- Time Management
- Customer and Client Relations
- Internal Communications
- Critical Thinking
- Database Organization
- Teamwork
- Leadership
- Conflict resolution
Accomplishments
- Increased membership growth base from 224 to 560 in two years.
- Supervised team of 10 staff members.
- Developed data base using Access to retain all members information.
- Planned over 150 events each year.
- Negotiated with vendors to obtain cost-effective services.
- Offered personalised customer service resulting in repeat business.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
MEMBER RELATIONS MANAGER/ FUNCTIONS MANAGER
MAQUARIE LINKS GOLF CLUB
05.2001 - 11.2022
Administrative Assistant
University of Western Sydney
01.1996 - 05.2001
High School Diploma -
Kingsgrove North High School
RSA -
Campbelltown Catholic Club
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