Lesley Terry
Leura,NSW
Summary
Accomplished Executive with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Senior Executive Officer
Independent Review Office
09.2017 - Current
- Developed and implemented recommendations for service improvement.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Led operational oversight and budgetary supervision for Office of IRO
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
- Represented organization at external meetings and events to promote and build relationships with key stakeholders.
- Identified and mitigated operational risks to minimize potential negative impacts on organization.
- Managed crisis response to minimize potential negative impacts on company.
- Developed quarterly business plans to evaluate cost projections.
- Managed procurement activities to secure resource acquisitions at best possible cost.
- Established policies to promote company culture and vision.
- Created succession plans to provide continuity of operations during leadership transitions.
- Project Lead for Procurement and corporate fiscal responsibility.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Represented organization at industry conferences and events.
- Cultivated company-wide culture of innovation and collaboration.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Director (Acting) Strategy Policy & Support
Independent Review Office
04.2022 - 06.2022
- Contributed strong, data-backed feedback into operational policies and workflows.
- Understood use cases and workflows to continually assess systems, best practices and suggested areas of improvements.
- Owned, tracked and reported on key performance metrics.
- Developed and maintained strong partnerships with business operation teams to inspire change within defined processes and workflows.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for strategic department activities to assist with workforce planning and project needs.
Executive to Commissioner of Open Spaces
Department Of Planning & Environment
09.2016 - 08.2017
- Generated employee schedules and work assignments and determined appropriate working processes.
- Modernized work processes
- Initiated training for new team members to improve productivity and increase workflows.
- Trained and mentored new staff members in work health and safety processes and protocols.
- Disciplined and dedicated to meeting high-quality standards.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Assisted in Grant Program for Premier's Five Million Tree process with Local Councils through Greater Sydney Region.
Executive Officer to Chief Executive Officer
Australian Payment Clearing Association (APN)
08.2005 - 08.2016
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Established change management protocols for Clearing Stream adjustments and amendments, introduced governance process for communications for external and internal stakeholders.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Designed and delivered dynamic and engaging training and education in banking standards across banking Clearing Systems.
- Developed improvements in management standards for quality service and levels of service delivered by Committees across Clearing Streams for release to banking fraternity.
- Created expense reports, budgets, and filing systems for management team.
- Managed and oversaw budgets and allocation of funds for Project Management Teams.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Handled confidential and sensitive information with discretion and tact.
- Implemented and project managed two new organisations approved by Reserve Bank and banking Sector for release – EFTPOS Payments Limited and New Payment Platform Limited (NPPA).
- Maintained integrity and security for Guidelines and Protocols associated with Five (5) Clearing Streams in banking industry.
- Facilitated training and onboarding for incoming office staff.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Updated and maintained confidential databases and records.
- Created and managed office systems to efficiently deal with documentation.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Lean Six Sigma Green Belt - Lean Six Sigma - Project Management
University of Technology
Sydney, NSW03.2022
No Degree - Governance Institute of Australia Diploma
Governance Institute of Australia
Sydney GIA03.2019
Human Resources 4 Year Accreditation - Personnel Administration & Management
Granville Technical College
Granville, NSW10.1994
Skills
- Employee Interaction
- Lean Methodology
- Business Process Re-engineering
- Banking and Finance
- Business Analysis
- Stakeholder Relations
- Contract Negotiation
- Policy Development
- Financial Management
- Developing Operational Improvements
- Quality Control Planning
- Office Operations
- Business Process Modeling
- Audit Program Development
- Leadership and People Development
- Management
- Executive Leadership
- Process Improvement
- Personnel Management
- People and Culture
- Audit Program Lead
- Leadership and People Development
- Management
- Executive Leadership
- Business Development
- Process Improvement
- Personnel Management
- People and Culture
- Recruitment and Retention
- Personnel Development
- Audit Program Development
- Leadership and People Development
- Management
- Executive Leadership
- Business Development
- Manage Programs
- Process Improvement
- Personnel Management
- People and Culture
- Recruitment and Retention
Timeline
Director (Acting) Strategy Policy & Support
Independent Review Office
04.2022 - 06.2022
Senior Executive Officer
Independent Review Office
09.2017 - Current
Executive to Commissioner of Open Spaces
Department Of Planning & Environment
09.2016 - 08.2017
Executive Officer to Chief Executive Officer
Australian Payment Clearing Association (APN)
08.2005 - 08.2016
Lean Six Sigma Green Belt - Lean Six Sigma - Project Management
University of Technology
No Degree - Governance Institute of Australia Diploma
Governance Institute of Australia
Human Resources 4 Year Accreditation - Personnel Administration & Management
Granville Technical College
Similar Profiles
GAJANJA ISAAC KENINAGAJANJA ISAAC KENINA
Intern at Kenya Revenue Authority: Independent Review of Objections (IRO)Intern at Kenya Revenue Authority: Independent Review of Objections (IRO)
Sheryl ChandSheryl Chand
Review Officer at Justice Assurance And Review OfficeReview Officer at Justice Assurance And Review Office
Veronica Hernandez RodriguezVeronica Hernandez Rodriguez
VHR Verbalism Hearing Recorder at StratComm, Inc./ Social Security Administration Office of Disability and ReviewVHR Verbalism Hearing Recorder at StratComm, Inc./ Social Security Administration Office of Disability and Review