LESLIE ALFORD
Glen Waverley,VIC
Summary
Dedicated Travel & Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
43
43
years of professional experience
Work History
MANAGER CONFERENCES & EVENTS
INCENTIVE HOUSE
01.1999 - 02.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
GENERAL MANAGER TRAVEL
IOOF TRAVEL
05.1986 - 01.1999
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
TRAVEL MANAGER
AMERICAN EXPRESS
01.1982 - 05.1986
TICKET OFFICE SUPERVISOR
BRITISH AIRWAYS
05.1979 - 12.1981
TRAFFIC & OPERATIONS
ALITALIA AIRLINES
06.1973 - 05.1979
TRAFFIC OFFICER
QANTAS AIRWAYS LTD MELBOURNE - Melbourne Airport
01.1970 - 06.1973
Skills
- Managing Reception
- Continuous Improvements
- Layout Selection
- Location Scouting
- Segment Strategies
- Event Registration Management
- Client Correspondence
- Supplier Relations
- Operations Oversight
- Organize Transportation
- Schedule Management
- Vendor Service Coordination
- Food Service Regulations
- Contract Administration
- Project Oversight
- Crisis Management
- Talent Booking
- Financial Transactions
- Transportation and Logistics Planning
- Banquet Event Orders (BEOs)
- Vendor Relationship Management
- Brochure and Publication Development
- Talent Recruitment
- Budget Development
GARDENING
My happy place where I can enjoy the outdoors. Completed an agricultural course at SWINBURN in 1990s
Languages
Italian
Limited Working
Thai
Elementary
Timeline
MANAGER CONFERENCES & EVENTS
INCENTIVE HOUSE
01.1999 - 02.2013
GENERAL MANAGER TRAVEL
IOOF TRAVEL
05.1986 - 01.1999
TRAVEL MANAGER
AMERICAN EXPRESS
01.1982 - 05.1986
TICKET OFFICE SUPERVISOR
BRITISH AIRWAYS
05.1979 - 12.1981
TRAFFIC & OPERATIONS
ALITALIA AIRLINES
06.1973 - 05.1979
TRAFFIC OFFICER
QANTAS AIRWAYS LTD MELBOURNE - Melbourne Airport
01.1970 - 06.1973
Similar Profiles
LEE YULEE YU
Corporate Gifting Advisor at Incentive Concepts LLCCorporate Gifting Advisor at Incentive Concepts LLC
Richa JaggiRicha Jaggi
Project Coordinator at Corporate Incentive Solutions Private LimitedProject Coordinator at Corporate Incentive Solutions Private Limited
Linda CunninghamLinda Cunningham
Pilates Instructor/Manager at Fitness Incentive, Inc.Pilates Instructor/Manager at Fitness Incentive, Inc.
Elizabeth ThomasElizabeth Thomas
Personal Care Assistant at Elizabeth Gardens Residential Aged CarePersonal Care Assistant at Elizabeth Gardens Residential Aged Care
Kylie ForemanKylie Foreman
Fast Food Worker at McdonaldsFast Food Worker at Mcdonalds