Leslie Fifita
Sydney,NSW
Summary
Enthusiastic Housekeeping Supervisor offering 10 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Enthusiastic Housekeeping Supervisor offering 10 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Enthusiastic Housekeeping Supervisor offering 10 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
High-energy [Job Title] successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
Rydges Hotel
Sydney , NSW
07.2019 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Responded promptly to maintenance requests from guests or staff members.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Practiced safe work habits and wore protective safety equipment.
- Prepared work schedules for associates to promote proper staffing levels.
Education
Bachelor of Arts - Business Administration And Management
Auckland University
Auckland New Zealand10-2003
Bachelor of Arts - Mathematics
AUCKLAND UNIVERSITY
Auckland New Zealand10-1999
High School Diploma -
Auckland Girls Grammar School
Auckland New Zealand12-1995
Skills
- Staff Evaluations
- Cleaning Practices
- Department Coordination
- Employee Evaluations
- Document Control
- Staff Training and Development
- Customer Service
- Customer Service-Focused
- Data Archiving
- Performance Improvements
- Cleaning and Sanitation
Timeline
Housekeeping Supervisor
Rydges Hotel
07.2019 - Current
Bachelor of Arts - Business Administration And Management
Auckland University
Bachelor of Arts - Mathematics
AUCKLAND UNIVERSITY
High School Diploma -
Auckland Girls Grammar School