Summary
Overview
Work History
Education
Skills
Accomplishments
Personal
Additionalinformation - Licensesandachievements
Personal Information
References
Hobbies & interests
Timeline
Generic

Leslie Goodwin

Werribee,Vic

Summary

Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.

Overview

30
30
years of professional experience

Work History

Correctional Officer

G4S at Port Phillip Prison
01.2018 - Current
  • Conducted patrols, searches, and security-related activities to maintain adherence with established policies and procedures
  • Maintained high quality documentation for case files, prisoner assessments, and report preparation
  • Effectively communicate respectful and motivational directions to prisoners
  • Effectively performed as a first responder
  • Ensured safe transportation and supervision of inmates during medical visits
  • Correctional Officer, Tactical Operations Group, Relief Supervisor, Trainer
  • Achieved qualifications as a Firearm Holder, receiving comprehensive training in Batons and Gases. Also completed an extensive program for obtaining a BA in fire training. Additionally certified in First Aid with a Certificate 3 credential.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Maintained inmate safety through vigilant monitoring of behaviour and swift intervention during conflicts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.

Business Development and Account Manager

Symmetry Human Resources
07.2016 - 12.2017
  • Managed business development and account management in the Western Corridor of the Industrial Sector for company.
  • Engaged in new business development and account management to increase sales opportunities
  • Implemented targeted sales tactics to maximize lead generation and populate a strong pipeline of potential clients and projects
  • Met potential clients by expanding, sustaining, and utilizing network connections.
  • Identified potential clients and their respective decision makers within the client organisation
  • Researched and developed relationships with potential clients
  • Scheduled meetings between client decision makers and company’s practice leaders/Principals
  • Plan approaches and pitches
  • Work with team to develop proposals that speak to the client’s needs, concerns, and objectives
  • Participate in pricing the solution/service
  • Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion
  • Use a variety of styles to persuade or negotiate appropriately
  • Present an image that mirrors that of the client
  • Client Retention, Present new products and services and enhance existing relationships
  • Work with technical staff and other internal colleagues to meet customer needs
  • Arrange and participate in internal and external client debriefs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Sales Manager

Barry Plant Tarneit
05.2013 - 07.2016
  • Led a dynamic team of 6 sales individuals on a daily basis
  • Conducted weekly training sessions for sales agents.
  • Led and facilitated meetings as chairperson
  • Successfully achieved monthly target goals for sales agents
  • Forecasted quarterly sales results
  • Attended interstate seminars to enhance knowledge and skills.
  • Successfully completed property listings and sales.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.

Senior Sales Professional

YPA Werribee
05.2012 - 05.2013
  • Managed the listing, management, and sale of properties
  • Successfully managed and resolved diverse client interactions.
  • Generated sales leads through writing compelling property narratives for various platforms.
  • Negotiated favourable contract terms with clients, securing long-term partnerships and mutually beneficial agreements.
  • Increased sales revenue by implementing strategic marketing plans and fostering key client relationships.

Sales Professional

Barry Plant Werribee
11.2004 - 05.2012
  • Listed, managed, and sold a variety of properties.
  • Successfully accommodated clients from various backgrounds and personalities
  • Secured business and effectively wrote property descriptions for various mediums including the internet, brochures, and newspapers.
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Increased sales revenue by identifying and targeting high-potential markets and customer segments.
  • Negotiated favorable contracts with clients, securing long-term partnerships and steady revenue streams.

Sales Professional

Peter Parkes Doncaster
01.2004 - 11.2004
  • Demonstrated expertise in handling the listing, management, and sale of various properties.
  • Successfully managed interactions with clients of varying backgrounds and personalities
  • Secured business by effectively writing property descriptions for online listings, brochures, and newspapers.
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
  • Negotiated favourable contracts with clients, securing long-term partnerships and steady revenue streams.
  • Managed key accounts with regular check-ins to assess satisfaction levels while proactively addressing concerns or challenges before they escalated.

Marketing

Australian Outback Travel
08.2000 - 12.2003
  • Managed the processing of daily travel orders
  • Facilitated booking of client travel packages
  • Expanded market reach for the Company across Australia and global markets
  • Built rapport with clientele
  • Engaged in conversations about customer products across different states.
  • Streamlined internal processes, enhancing efficiency within the marketing department.
  • Expanded international operations successfully through targeted marketing campaigns.
  • Attracted new followers with strategic social media marketing efforts.
  • Collaborated with marketing teams to align trade marketing efforts with broader brand-building initiatives, ensuring a cohesive message across all touchpoints.

Sales

Esprit
01.1998 - 08.2000
  • Increased sales revenue by developing and implementing effective sales strategies for business clients.
  • Received recognition for top sales performance with consistent achievement of sales targets.
  • Increased sales revenue by implementing targeted sales strategies and team training sessions.
  • Boosted sales performance by providing efficient support and guidance to the sales team.

Model

Giant Modelling Agency
02.1995 - 01.2000
  • Adept at showcasing products or fashion items through photography and live presentations.
  • Increased efficiency in television production by taking on additional tasks.
  • Promoted products and services by posing for commercials, live shows, and photo shoots.
  • Remained focused, motivated and professional throughout long shoots and events.
  • Adapted quickly to changing environments for continued professionalism under pressure.

Education

Business Degree in Regional Tourism and Marketing -

Victorian University
01.1999

Chanel College
01.1994

St Peters Apostle School
01.1988

Skills

  • Excellent time management
  • Conflict resolution skills
  • De-Escalation Techniques
  • Ability to manage and motivate team members
  • Business writing
  • Customer service
  • Ability to gain a trusting relationship with different nationalities and personalities at a professional level
  • Sales Manager
  • Established track record of exceptional sales results
  • Excellent communication skills
  • Unique Knowledge, skills and capabilities
  • Complex project negotiations
  • Compelling leadership skills
  • Excellent negotiation skills
  • Ability to gain trust a high level
  • Resolution-orientated
  • Cross-cultural sales background

Accomplishments

  • Number 2 Sales agent in the area of Hoppers Crossing 2014 - 2016
  • Top 10 performers in Wyndham 2006 - 2016
  • Top 30 performers in Barry plant Group 2004 – 2011 and 2013 – 2016
  • Lead a team of 6 sales people, driving them towards meeting targets, long term goals and motivation

Personal

  • State Champion in long jump and 100 metres 1988
  • State Champion in long jump under 20 group 1995
  • State Champion Western Athletics in the 4 x100 and 4 x 400 relay 1995
  • Represented Victoria at the Australian Championships in under 16 and 18 age group
  • Represented the Werribee Devils from 1994 – 2000 and winning two state titles in 1995 and 1996
  • Member of the NBL Geelong Supercats squad in 1996

Additionalinformation - Licensesandachievements

  • Children’s first Aid course
  • Agents Representative Real Estate
  • White card ticket
  • Traffic control Ticket - RIIWHS205D - RIIWHS302D

Personal Information

  • Date of Birth: 05/14/76
  • Gender: Male
  • Marital Status: Married with children

References

  • Cr. Kim McAlliney former Mayor –Wyndham City Council, 0439 377 646
  • Cr. Shane Bourke JP and marriage celebrant, 0434 177 627
  • Ms Ennie Taylor, 0414 818 141

Hobbies & interests

I enjoy working out and keeping fit, it improves my physical strength and boost my mental resilience. 


I enjoy watching movies with my family, it allows me to switch off and enjoy down time. 

Timeline

Correctional Officer

G4S at Port Phillip Prison
01.2018 - Current

Business Development and Account Manager

Symmetry Human Resources
07.2016 - 12.2017

Sales Manager

Barry Plant Tarneit
05.2013 - 07.2016

Senior Sales Professional

YPA Werribee
05.2012 - 05.2013

Sales Professional

Barry Plant Werribee
11.2004 - 05.2012

Sales Professional

Peter Parkes Doncaster
01.2004 - 11.2004

Marketing

Australian Outback Travel
08.2000 - 12.2003

Sales

Esprit
01.1998 - 08.2000

Model

Giant Modelling Agency
02.1995 - 01.2000

Business Degree in Regional Tourism and Marketing -

Victorian University

Chanel College

St Peters Apostle School

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Leslie Goodwin