Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Leslie Hayes

Hurstville,NSW

Overview

34
34
years of professional experience

Work History

Administration Support

Sydney Trains
05.2017 - Current
  • I was successful in the merit selection process for the position of Administration Support for the Mortdale and Cronulla/ Waterfall Depots
  • Before returning to Train Driving due to operational demands
  • I successfully completed the Driver Training course and I am now qualified for all the routes on the Sydney trains network, and all the different sets of trains
  • I am now fully qualified in all aspects of Safeworking as per Rail Industry standards and hold a current R.I.S.I card
  • Prior to becoming a Train Driver, I had resumed my role as a Customer Service Officer, providing Customer Service to Sydney trains Customers as well giving right of way for the safe departures of trains

Immigration Officer

Department of Immigration and Border Protection
06.2016 - 05.2017
  • My role entailed providing administrative assistance to case officers and decision makers, for processing temporary protection visa claims from individuals and families seeking protection in Australia
  • I would access and store files through TRIM which I have a good understanding of as well as utilizing a software such as Microsoft Excel and Word through to propriety software used by the Department
  • I would often have to call or email applicants to clarify certain points about their applications and quite often I would need to use an interpreter service

Customer Service Attendant

Sydney Trains
05.2015 - 06.2016
  • I was stationed at Central, which is the busiest station in the Sydney trains network, where I provided excellent customer service to all Sydney Trains customers
  • I would draw on my wealth of experience gained over my careers and by utilising applications on the iPhones provided as well as using the network noticeboard on the Train Locator System, to give customers up to the minute details of train running provide them with information of the local area
  • I also provided a safe and clean environment for passengers on the platforms and concourses by regularly patrolling the platform and making announcements of all arriving trains
  • My role also required that I maintain on time running of all services by making sure that trains leave on schedule and by providing details of changes to the train stopping patterns to the drivers and guards
  • I successfully applied for the role as an acting Station Support Officer at Central where I would serve customers and answer the phone on the front counter of Central Station, as well as looking after lost property and Inducting contractors and visitors that were working or attending meetings at Central station
  • I would also perform office tasks such as filing using TRIM and processing request for repairs around the station

Funeral Director

Parsons Funerals
09.2014 - 05.2015
  • Arrange and direct Funerals for grieving families as well as assist in other funeral services
  • Prepare deceased persons for funeral services and deliver deceased persons to funeral parlors and collect from morgues and nursing homes

Biosecurity Officer

Department of Agriculture
10.2001 - 02.2014
  • As a Biosecurity Officer, I commenced as a part-time Level 2 working at Sydney Airport inspecting incoming passenger bags, then obtained a full-time level 3 position after 9 months, and I was placed at the Sydney Seaports section
  • I was successful in obtaining a full-time level 4 position and I stayed at Sydney Seaports becoming one of the senior officers and cruise ship coordinator in that section before becoming first the program-training officer and then acting supervisor of the 16 staff in the section
  • As the Controller and Airside Liaison Officer at Sydney Airport my duties were to collect statistics on airport operations, record chargeable activities and non-billable activities for billing and record keeping purposes
  • I designed and implemented a new Airside Controllers' spreadsheet to make the recording of, and collecting the daily statistics easier as well as making accessing the information I required easier to separate
  • I would answer any Airside queries by both external clients and all staff at Sydney Airport as well as answer request from head office in Canberra as well as assisting airside staff when required
  • I took a voluntary redundancy after 12 years of service

Postal Transport Officer

Australia Post
04.1990 - 05.2001
  • As a postal Transport Officer, I would collect and deliver mail to both local and metropolitan post officers and delivery centers
  • Deliver mail to country mail centers in Casino and Grafton and Newcastle and Muswellbrook driving for long hours and covering many kilometers safely and on time
  • I progressed from a HR to a MC drivers licence

Education

Certificate in Communication Skills -

Sydney Institute of Technology
01.1997

School Certificate -

Grantham High
01.1982

Skills

  • Hold a current RISI qualification
  • Registered Justice of the Peace
  • Completed MS Office Excel Course from Forrest Training
  • Completed MS Office Outlook Course from Forrest Training
  • Working with Children clearance
  • Excellent customer service skills

Hobbies and Interests

  • Playing Golf
  • Walking the dog
  • Technology

References

Provided on Request

Timeline

Administration Support

Sydney Trains
05.2017 - Current

Immigration Officer

Department of Immigration and Border Protection
06.2016 - 05.2017

Customer Service Attendant

Sydney Trains
05.2015 - 06.2016

Funeral Director

Parsons Funerals
09.2014 - 05.2015

Biosecurity Officer

Department of Agriculture
10.2001 - 02.2014

Postal Transport Officer

Australia Post
04.1990 - 05.2001

Certificate in Communication Skills -

Sydney Institute of Technology

School Certificate -

Grantham High

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Leslie Hayes