Summary
Overview
Work History
Education
Skills
Timeline
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LESLIE KURUPPU

Kambah,ACT

Summary

Dynamic leader with a proven track record at Kingsley's Chicken, adept in operations management and team management. Excelled in enhancing customer satisfaction and loyalty through meticulous staff training and engagement strategies. Skilled in inventory control, fostering a customer-oriented environment, and driving significant improvements in service quality. Demonstrated excellence in cultivating a positive and efficient team culture.

Overview

32
32
years of professional experience

Work History

Restaurant Manager

Kingsley's Chicken
05.2007 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Restaurant General Manager

Kentucky Fried Chicken
08.1994 - 03.2007
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.

Assistant Manager

Burger King
03.2004 - 02.2005
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Supervisor

Pizza Pizza
07.1992 - 07.1994
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Graduate Certificate - International Cookery

Vocational Training Institute
Colombo Srilanka
12.1991

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Operations management
  • Point of sale (POS) system operation
  • Passion for customer satisfaction
  • Shift management
  • Customer-oriented
  • Food service background
  • Organization and prioritization
  • Supervisory skills
  • Customer loyalty
  • Adaptable

Timeline

Restaurant Manager

Kingsley's Chicken
05.2007 - Current

Assistant Manager

Burger King
03.2004 - 02.2005

Restaurant General Manager

Kentucky Fried Chicken
08.1994 - 03.2007

Supervisor

Pizza Pizza
07.1992 - 07.1994

Graduate Certificate - International Cookery

Vocational Training Institute

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LESLIE KURUPPU