LESLIE LUC
1501/22 Dorcas St, Southbank,VIC
Summary
Experienced hospitality worker and customer service representative for 7+ years, and digital media and content creator for 10+ years. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, creativity, excellent time management and problem-solving skills to promote and elevate quality customer experiences.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Village Roadshow
2022.01 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or requests.
- Clarified customer issues and determined root cause of problems to resolve product and service complaints.
- Processed customer inquiry emails promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Gold Class Team Member
Village Cinemas
2015.09 - 2022.01
- Operated cash register for cash and credit card, gift card and voucher transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Delivered exceptional service by taking orders, serving food and beverages, and ensuring customer satisfaction.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated staff performance and provided coaching to address inefficiencies.
Cashier
Genki Sushi
2014.09 - 2015.03
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
China Bar Highpoint
2011.09 - 2011.11
- Served food and beverages.
- Operated cash registers and handled cash,
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Cleaned, sanitised and reorganised tables.
Education
Bachelors Degree - Design (Games)
RMIT University
Melbourne, VIC11.2016
VCE -
Essendon Keilor College
Essendon, VIC12.2013
Skills
- Excellent communication skills with both team members and customers.
- Proficient listening skills, understanding in detail.
- Able to follow written and verbal instructions.
- Creative Mind: eye for detail and appeal.
- Focused: quick to learn new things and ask questions.
- Punctual: good time management skills.
- Independent and self-motivated with strong desire to learn.
- Trustworthy: can be trusted to get the job done.
- Responsible towards own duties, reliable and hard working.
- Flexible: able to adapt to new changes and open to new ideas of working.
- Multilingual: Fluent in Chinese (Cantonese). Fair fluency in Chinese (Mandarin), Japanese, Vietnamese.
COMPUTER SKILLS
Timeline
Customer Service Representative
Village Roadshow
2022.01 - Current
Gold Class Team Member
Village Cinemas
2015.09 - 2022.01
Cashier
Genki Sushi
2014.09 - 2015.03
Cashier
China Bar Highpoint
2011.09 - 2011.11
Bachelors Degree - Design (Games)
RMIT University
VCE -
Essendon Keilor College
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