Leslie Toop

• Supervised daily operations to ensure efficient store workflow and customer service.
• Trained and mentored team members on product knowledge and customer engagement.
• Managed inventory levels through effective stock replenishment and organized sales floor layout to enhance product accessibility.
• Coordinated staff schedules to ensure optimal coverage during peak shopping hours, improving customer service availability.
• Enforced company policies and safety standards among all team members consistently.
• Resolved customer inquiries and complaints to maintain high satisfaction levels.
• Implemented merchandising strategies to enhance product visibility and appeal in-store.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Directed and supervised team of 15 employees in daily operations.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Monitored employee productivity and provided constructive feedback to support team development and performance improvement.
• Complied with company policies, objectives and communication goals.
• Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
• Trained new employees on company policies, job duties, and performance expectations.

Guided customers in product selection with tailored recommendations to enhance shopping experience.

Unpacked and organized merchandise in backroom for efficient display and accessibility.

Arranged and displayed merchandise to enhance product visibility

Processed cash register operations and managed banking transactions with precision.

Opening and closing store unsupervised