Leslie Marie Maxfield
Forth,TAS
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
22
22
years of professional experience
Work History
Kitchen Hand ( Part Time )
Meercroft Care Inc.
Devonport, Tasmania Australia
11.2022 - Current
- Maintained order and cleanliness of work areas to conform with health codes.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Displayed strong knowledge of proper food safety and sanitation practices.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Deliver foods and drinks for residents allocated area.
Department Store Supervisor
Liberty Commercial Center
Tabaco, Albay Philippines
09.2012 - 01.2014
- Dealt with customer complaints and rectified product and service issues.
- Coordinated restocks to keep retail displays organized and full for customers.
- Supervised work of cashiers, training new team members and monitoring performance.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Representative
Convergys
Alabang , Muntinlupa Philippines
07.2010 - 09.2011
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Sutherland Global Services
Makati, Metro Manila Philippines
11.2008 - 08.2010
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Secretary
Sterling insurance Company
Tabaco, Albay Philippines
02.2005 - 02.2006
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Customer Service Crew Member
Jollibee Foods Inc.
Tabaco City , Albay Philippines
03.2002 - 03.2003
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
- Completed opening, closing and shift change tasks by following company guidelines.
- Restocked supplies, removed trash and cleaned areas.
- Kept customer and food preparation areas clean and well-organized.
- Continuously met productivity goals by working hard, taking on extra tasks and supporting team needs.
- Verified orders and bagged items for easy transport.
Education
Bachelor of Science - Food Technology
Bicol University Tabaco Campus
Tayhi Tabaco City Philippines 451103.2004
Skills
- Documentation and Reporting
- Inventory Management
- Retail Operations
- Teamwork and Collaboration
- Stocking and Replenishment
- Back Office Operations
- Data Entry Documentation
- Ease with Computers and Technology
- Office Equipment Operation
- Document and File Management
- Multitasking and Time Management
- Processing Orders
- Resolving Customer Issues
- Detail-Oriented
- Supporting Pharmacy Operations
- Customer Service
- Verbal and Written Communication
Timeline
Kitchen Hand ( Part Time )
Meercroft Care Inc.
11.2022 - Current
Department Store Supervisor
Liberty Commercial Center
09.2012 - 01.2014
Customer Service Representative
Convergys
07.2010 - 09.2011
Customer Service Representative
Sutherland Global Services
11.2008 - 08.2010
Secretary
Sterling insurance Company
02.2005 - 02.2006
Customer Service Crew Member
Jollibee Foods Inc.
03.2002 - 03.2003
Bachelor of Science - Food Technology
Bicol University Tabaco Campus
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