Lester Chilvers
Carseldine,Australia
Summary
Demonstrated success in account management, sales pipeline development and customer relations. Talented at using personal and online marketing methods. Well-versed in liaising between accounts and product development to meet changing customer needs with unique offerings.
Overview
16
16
years of professional experience
Work History
National Account Manager
1Place Childcare
08.2023 - Current
- Assisting with the growth of sales within the company along with the managing of account implementation and ongoing nurturing to reduce churn.
Owner and Operator
The Cubby House on Maple
08.2021 - 08.2023
- I owned and operated a Quaint Café in the Sunshine Coast Hinterland town of Maleny
- I focused on the growth of the business by creating our own special coffee blend and gourmet house made takeaway food.
- Managed day-to-day business operations.
Group Account & Transitions Manager
XAP Technologies
10.2020 - 06.2021
- I was account and transition managing a portfolio of over 300 clients/centres
- My focus was on the transition from their version 1 software to the newest version
- XAP is a childcare software program that is relatively new and is known as a start up in the Childcare Space
- Many hands make light work became the norm where I had to learn to handle support questions and have a hand in the onboarding process creation too.
Debitsuccess - Business Development Manager - Childcare
QikKids - Enterprise Account Manager
05.2019 - 03.2020
- Account managing a portfolio of 58 clients which equates to 392 centres
- The focus being on the migration from desktop to the new cloud-based platform due to the merge with another software
- I grew the Debitsuccess payments business in the childcare through QikKids Software in accordance with objectives set and represented the company in the childcare industry and others as required from time to time
- I identified and won new customers and managed a pipeline in Salesforce to meet monthly objectives
- I completed all required monthly reports as required and participated in team meetings
- I worked with an account management team to ensure all clients were dealt with in a timely manner
- Assessing and understanding client needs to enable improved retention and growth.
Sales Operations Director
Pinch Payments
12.2018 - 03.2019
- Being involved in a brand-new start up payments business on a consulting basis was very exciting and challenging at the same time
- This role saw me looking after some of the Marketing processes, the Sales process and Support processes (excluding the Development/Tech support)
- This was achieved by developing strong relationships with partners, connecting with key business executives and stakeholders with a view to increasing engagement, operational excellence, administration accuracy, revenue, transactions, uptake and income for pinch.
Sales Operations/Account Manager
IntegraPay Australia
11.2016 - 11.2018
- The primary objective of this role is to manage Sales Operations to ensure company sales targets are consistently achieved by creating strong onboarding, support and operational processes
- Developing strong partner relationships and connecting with business executives and stakeholders with a view to increase usage, operational excellence, administration accuracy, revenue, transactions, uptake, and income for IntegraPay.
Internal Sales Supervisor
Ezidebit Australia
09.2013 - 10.2016
- Responsible for developing new revenue for Ezidebit by qualifying incoming leads and leads from inbound call lists and to convert these leads into profitable customers
- Accountable for delivering a quality buying experience to a range of SME businesses, the role involves the in-depth qualification of the prospect's payment objectives and the promotion of the appropriate product and services
- This includes the development, sending and follow up of proposals and administrating the sales process accurately in Salesforce
- I believe that I still hold the record for the most set ups in a month being 125.
Gym Manager
Snap Fitness Australia
11.2011 - 08.2013
- Responsible for setting up all club systems before opening including selling memberships and ensuring membership growth is achieved
- Managing all member cancellation requests and hold-fees
- In charge of conducting out-reach to the surrounding areas doing corporate promotions
- I set up and managed the general day-to-day running of the gym facility
- I input all 350 new members and achieved membership growth of 100 new members in first month with outreach and local advertising.
Cluster Customer Service Manager
Goodlife Health Clubs
08.2007 - 11.2011
- I progressed from a reception position to Customer Service Manager within first 4 months
- Cleaned up' the flagship gym as CSM and earned the title of Customer Service Manager of the Year
- Promoted to Cluster Customer Service Manager; where I was in-charge of 9 gyms on the North side of Brisbane including Rockhampton.
Education
National Diploma in Sales & Marketing -
Vaal University of Technology
General Schooling -
The Vaal High School
Certificate IV on Hospitality -
Canterbury Technical Institute
01.2023
Leading with Emotional Intelligence -
Australian Institute of Management
01.2016
Business Sales Program -
Sales Warriors Australia
01.2014
Personal Training Cert IV (conversion of South African Qualifications) -
PT Train
01.2012
Gym Manager and Personal/Group Training -
Loots Family Health Centre
01.1995
Skills
- Sales Pipeline Management
- Business Growth and Retention
- Account Management
- Client Relationship Building
Professional Attributes
- I have high standards of professionalism in my work
- I can remain calm and objective in all situations
- I will quickly identify and resolve client problems
- Able to work autonomously and in a team environment
- A great sense of humour and the ability to fit into any team
References
Available upon request
Languages
Afrikaans
Professional Working
Timeline
National Account Manager
1Place Childcare
08.2023 - Current
Owner and Operator
The Cubby House on Maple
08.2021 - 08.2023
Group Account & Transitions Manager
XAP Technologies
10.2020 - 06.2021
Debitsuccess - Business Development Manager - Childcare
QikKids - Enterprise Account Manager
05.2019 - 03.2020
Sales Operations Director
Pinch Payments
12.2018 - 03.2019
Sales Operations/Account Manager
IntegraPay Australia
11.2016 - 11.2018
Internal Sales Supervisor
Ezidebit Australia
09.2013 - 10.2016
Gym Manager
Snap Fitness Australia
11.2011 - 08.2013
Cluster Customer Service Manager
Goodlife Health Clubs
08.2007 - 11.2011
National Diploma in Sales & Marketing -
Vaal University of Technology
General Schooling -
The Vaal High School
Certificate IV on Hospitality -
Canterbury Technical Institute
Leading with Emotional Intelligence -
Australian Institute of Management
Business Sales Program -
Sales Warriors Australia
Personal Training Cert IV (conversion of South African Qualifications) -
PT Train
Gym Manager and Personal/Group Training -
Loots Family Health Centre
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